Lavande Hotel (Guangzhou Tianhe Zhengjia Square) Reviews
Lavande Hotel (Guangzhou Tianhe Zhengjia Square)
Xingchen Building, No. 26 Tianhe South 2nd Road, Tianhe District, Guangzhou, Guangdong, 510620, ChinaView Hotel Details
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Lavande Hotel (Guangzhou Tianhe Zhengjia Square) Guest Reviews
4.6/5
Very Good
1969 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1969)
Positive reviews(1879)
Reviews with photos/video(230)
Easy to get around(84)
Awesome amenities(82)
Classy environment(77)
Friendly front desk staff(47)
Many dining options(39)
Close to metro(20)
Convenient for shopping(15)
Stayed multiple times(7)
Negative reviews(88)
Rami
Business King Size Bed Room
Stayed in Apr 2024
Business travelers
2 review
3.5/5
Posted on Apr 25, 2024
Nice location and stuff very helpful ,but the rooms too small even the king size , no refrigerator on rooms
Response from Property: Dear guests, thank you for your review of the hotel! The hotel is located in a prosperous area, with the bustle and convenience of the city. The neighbors include Taikoo Hui, Zhengjia, Tee City Plaza, etc., and it is only 15 minutes away from Guangzhou Tower; the hotel's buffet breakfast is rich in variety, including more than a dozen dishes, delicious! Home is a safe haven, a warm nest, and a corner that warms the body and mind. Home is where there is love. The hotel has always hoped to use its own caring and warmth to become the home away from home in your heart, and look forward to your next return home! Mua mua da (づ ̄3 ̄)づ
Guest User
Business King Size Bed Room
Stayed in Apr 2024
Business travelers
4 review
4.5/5
Great
Posted on May 14, 2024
It feels like they’ve not given me the room type that I’ve booked but I wasn’t fussed about it. Didn’t pursue in the end. No frills and provided shuttle to canton fair. Lots of food choices around the area
Response from Property: Dear guests, thank you for your comments on the hotel! The hotel is located in a bustling area, with the excitement and convenience of the city. The neighbors include taikoo hui, Zhengjia, Tianhe City Plaza, etc., and it is only 15 minutes away from Guang Zhouta. Hotel buffet breakfast is rich in variety, including more than a dozen dishes, delicious! Home is a sheltered harbor, a warm nest and a corner that warms the body and mind. Love is home, and the hotel has always hoped to be your home away from home with your kindness and warmth. I look forward to your next home! Yaoyaoda (づ 3 づ) づ
ARTEM888
Deluxe King Size Bed Room
Stayed in Oct 2024
Solo travelers
93 review
5.0/5
Outstanding
Posted on Oct 18, 2024
It's clean, good located and service is excellent.
Roy
Elegant Queen Room (No window)
Stayed in Mar 2024
Business travelers
100 review
5.0/5
Outstanding
Posted on Mar 18, 2024
Great room and nice bed, for sure will stay again
Lavand hotels are always good
Response from Property: Hello! I'm very glad that you chose to stay at Lavande Hotel Guangzhou Tianhe Zhengjia Plaza Branch. I was stunned when I saw your low review! The hotel is located in a prosperous area, with the excitement and convenience of the city. It is surrounded by Taikoo Hui, Grandview, Teem Plaza, etc., and it is only 15 minutes away from Canton Tower. The hotel's buffet breakfast is rich in variety, including more than a dozen dishes. ,delicious! Home is a haven from the wind, a warm nest, and a corner that warms the body and mind. Home is where there is love. The hotel always hopes to use its thoughtfulness and warmth to become the home away from home in your heart. We look forward to your next return home!
Elsie Yin Hung
Elegant Queen Room (No window)
Stayed in Apr 2024
Couples
3 review
3.7/5
Posted on Apr 30, 2024
Room was clean, location was good.
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Mirjakhon Yazdanov
Elegant Queen Room (No window)
Stayed in Aug 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Aug 11, 2024
It is ok
shaaronface
Elegant Queen Room (No window)
Stayed in Nov 2024
Couples
11 review
4.5/5
Great
Posted on Nov 10, 2024
The location is great, there are many restaurants nearby, and it's a comfortable place to live. There are popsicles to eat when you arrive at the store, and Ad calcium milk, biscuits, and QQ candy are given in the room. It’s so cute! recommend
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Response from Property: Dear guest, thank you very much for your support to the hotel. We are still a little disappointed that we did not receive your full 5-point praise. It may be that the hotel still has some shortcomings. I hope that you can point out our shortcomings when you come next time. We will work hard to do better. We serve with our heart so that every guest who comes to the store can feel the warmth of home. I hope that our service can bring you more surprises and touches. I look forward to your next visit!
QQQm
Business Twin Bed Room
Stayed in Nov 2024
Business travelers
29 review
2.3/5
Posted on Nov 6, 2024
The room is small and the hygiene is average, but the location is good. I didn't see the hotel door until I walked past it.
Original TextTranslated by Google
Response from Property: Dear Liyou, thank you for your review. We are very sorry for giving you a bad experience. We are deeply sorry for the questions you raised. We are sorry that we were unable to provide you with a comfortable rest environment and failed to leave a perfect stay. We will arrange projects to investigate and rectify the facility issues you mentioned. Thank you for your valuable suggestions for our hotel. We will check the rooms more carefully in the future. Finally, we hope you can stay at our hotel again.
Anonymous User
Elegant Queen Room (No window)
Stayed in Nov 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Nov 5, 2024
Facilities: The room is not big, but it has everything you need
Hygiene: Satisfactory, the cleaning lady should be quite responsible
Environment: Located near Zhengjia Plaza, it is quite noisy,
Service: The cleaning lady on the night of the 3rd was very nice and enthusiastic!
Welcome snack package: It was an unexpected surprise
Happy hour self-service tea break privilege: Pick up ice cream in the lobby
The self-service breakfast is also acceptable, I recommend it
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your thoughtful evaluation. Your praise is the greatest motivation for our hotel staff to move forward! Looking forward to visiting you again, and wish you and your family a smooth work, a happy life, and happiness and health!
Guest User
Standard Double Room
Stayed in Oct 2024
Business travelers
27 review
4.3/5
Very Good
Posted on Nov 6, 2024
Facilities: Not much, enough
Hygiene: As good as always
Environment: OK
Service: Very good
There are desserts, fruits and ice cream at the entrance, and snacks in the room. The room is not big but exquisite. High cost performance.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your thoughtful evaluation. Your praise is the greatest motivation for our hotel staff to move forward! Looking forward to visiting you again, and wish you and your family a smooth work, a happy life, and happiness and health!
light1999
Business King Size Bed Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 21, 2024
The hotel is near the business district and is not difficult to find. The room is clean and spacious, the equipment is quite new, the stay is comfortable, the hotel service attitude is also very good, the price/performance ratio is OK
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your thoughtful evaluation. Your praise is the greatest motivation for our hotel staff to move forward! Looking forward to visiting you again, and wish you and your family a smooth work, a happy life, and happiness and health!
Anonymous User
Elegant Queen Room (No window)
Stayed in Sep 2024
Travel with friends
13 review
4.2/5
Very Good
Posted on Sep 30, 2024
Fortunately, the environment, service and location are quite satisfactory. There are many food nearby. It is not far from Guangzhou East Station, major shopping malls, Beijing Road and so on. If you stay here for food, it is still very convenient! Convenience stores and subways are a long way away. The subway needs to cross the road and walk for about five to ten minutes. The hotel said that it was recently renovated during the day, but it was not very noisy. I didn't hear it when I fell asleep! There is also TV to watch, the picture is very clear, the air conditioner is very cool, and the check-out is fast. The room also comes with ad calcium milk and small biscuits (except that the mineral water in the room is not good, the remote control is very dirty, and there are some hairs on the ground near the bedside table). Everything else is OK! It happened that I slept late that day. There was a family at around 1 a.m. and they passed by the door and talked loudly. The quality is very poor!
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
LanciweiGG
Business King Size Bed Room
Stayed in Sep 2024
Family
26 review
5.0/5
Outstanding
Posted on Sep 20, 2024
Very satisfied, as always clean and sanitary, breakfast is also very good. Convenient transportation, only a few hundred meters away from the subway entrance, close to everything!
Original TextTranslated by Google
Response from Property: Thank you for your affirmation! Thank you for choosing us. Meeting is fate. This short farewell is only for our better reunion. We look forward to meeting you next time. Good Morrow is only for a better start!
Guest User
Deluxe King Size Bed Room
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 19, 2024
Service: Superb
As a northerner who traveled to Guangzhou alone for the first time, I still underestimated the unique climate of Guangzhou. Because I was carrying a huge suitcase and walking around outside, I was almost exhausted yesterday evening, and my legs were shaking. Moreover, when I first arrived in Guangzhou, I was deceived by a black-hearted hotel. At this time, I saw this familiar name, so I booked our hotel without hesitation, because I really had no strength on the road yesterday. So, I had no choice but to call the front desk of our hotel. At that time, I was still very desperate, because the distance was not particularly far, so the taxi driver was unwilling to take me, but at this time, I would like to thank our front desk staff! ! Brother Jackson!!! He found me in the vast crowd of Zhengjia Square. At that moment, it was like Superman descending with his own halo. I was so moved that I almost cried, and he helped me carry my luggage to the hotel room. Finally, after resting in the hotel, I recovered and went out to play in good health. As a northerner, everyone will say that northerners are very warm and friendly, but I think people in Guangdong are also very warm and friendly. In short, my experience in our store is very, very, very good. The staff are very warm and friendly and provided me with help. This kind of enthusiasm is really the greatest comfort for travelers like us who travel alone. I think the most important thing about a hotel may not be how gorgeous it is. If its service can always be so good, then our hotel will definitely get better and better. This year is indeed the best experience in these years, no one else. Bye, see you next time at another store😘
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our branch and giving us a good review! Your satisfaction is the best affirmation and encouragement for us. Our branch is committed to providing you with a cordial and thoughtful stay experience, and we sincerely look forward to your visit again!
Yeqiao
Elegant Queen Room (No window)
Stayed in Sep 2024
Travel with friends
32 review
5.0/5
Outstanding
Posted on Sep 10, 2024
Very good, with drying service. Great environment!
The welcome snack package is very good, wow hahaha with straws is very considerate
The 50 yuan voucher for Yue SPA Health Center is very practical
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your thoughtful evaluation. Your praise is the greatest motivation for our hotel staff to move forward! Looking forward to visiting you again, and wish you and your family a smooth work, a happy life, and happiness and health!