Kimpton CLOCKTOWER HOTEL

酒店除了大堂夠氣派。其他都一般

老英國的風格，在當地比較出名，是保險大樓改建的，對設施便利要求高的酌情考慮，體驗當地風格可以，幾百米外是中國城和曼徹斯特大學。

A high-end InterContinental hotel is suspected of racial discrimination, and the Ctrip agent was incompetent, resulting in a wasted two hours of fruitless work. 1. Unauthorized allocation of accessible rooms and false claims of "upgrades" Without prior notice, the hotel arbitrarily allocated us three accessible rooms, falsely calling them "room upgrades." However, the amenities in these accessible rooms (such as open bathrooms and handrails) are inconvenient for the average traveler, and the so-called "upgrades" are completely misleading. 2. The hotel shirked responsibility and even implied "British culture." When we questioned them, they claimed, "We need to reserve rooms in advance; this is British culture." Is it British culture to automatically allocate accessible rooms to Chinese guests? This explanation is so far-fetched that it makes me question racial discrimination. As a high-end brand under InterContinental, does employee training include equal treatment for all guests? 3. The hotel agreed to a refund or exchange, but the Ctrip agent was incompetent and delayed. After our own negotiations, the hotel ultimately agreed to a free refund or an exchange to a standard suite. However, when we contacted Ctrip customer service, after two hours on hold, their agent replied, "No room changes, no free refunds"—then why had the hotel already agreed? This is completely incompetent on the part of the Ctrip agent, resulting in a waste of our time and energy. Overall evaluation: Discriminatory service + unreliable third-party agent. • Hotel: Suspected of racial discrimination, forced accessibility rooms and shirking responsibility, and poor management. • Ctrip: The agent's ineffective communication led to a prolonged delay in resolving the issue. I will never choose this hotel again. I am extremely disappointed with the Ctrip agent's communication and problem-solving skills, and I question the employee training provided by InterContinental Hotels Group.