Angel and Royal Hotel

We checked into the hotel into a room that was sold as an “upgrade” which cost us an additional £20. Upon check in we noticed a sewage/ blocked drains smell at the top of the stairs in the landing area outside our room - 210, which got stronger in the actual room, in the bathroom in particular and by the wall on the window side of the room. We dropped our bags as we were heading out. On return to the hotel at c. 2315, the smell was much stronger - very overpowering and unpleasant. I reported this to the night porter who said he’d come up and check. He didn’t come up, as was chatting with a couple in the bar, so I had to return to reception. After my second visit, he came up and recognised there was an odour. He advised he had a cold so could not smell it as much as my husband and I. By now we had opened all the windows to try and alleviate the issue. Not great as, despite the day being warm, the temperature had dropped and there was a lot of noise from an adjacent bar. The porter left the room to call the duty manager and said he’d come back in 5 to 10 minutes. He didn’t come back, so I returned to reception again. By now it’s almost midnight. At this point he’d yet to call the manager. He tried to call whilst I waited, but got no response. He then tried to find some air freshener and provided an almost empty can. At this point the “on call” manager called back and advised that there was nothing they could do as the hotel was fully booked. As we’d both had alcohol, we were unable to leave, so had to put up with the smell. To top it off, we had very noisy ventilation units right outside the windows (which were open to reduce the smell) and the fire alarm went off just after 7am. We took this as a sign to leave, so checked out early. Positive points: Nice car park. Great staff and cocktails in the cocktail bar. Good breakfast and the night porter did his best, given he was the sole member of staff, dealing with everyone, Sadly, we wouldn’t stay again. Shame as it’s a beautiful old building that could be wonderful.

Came here for an excellent midweek lunch, all the staff were professional and friendly. A lady called Teresa served our table. She was friendly and polite, I think she was a supervisor as well, and she ran a very good ship. Well done Teresa and the other staff.