Radisson Hotel Grand Rapids Riverfront

Old hotel

Hotel was good for going to a concert. Pool and hot tub had decent hours. Only complaint was not having coffee or towels re-stocked in the room. The walls were also a bit thin; could hear conversations in the hallway clearly and didn’t feel there was much privacy to be had in the bathroom

Me and my husband were in this hotel 1 night, they changed us 50 dollars for incident fees,it's normal,it's everywhere, but 10 days letter we still don't have our money back, I called to hotel 3 times and this situation still the same....So I would like to hear call from the customer service of this hotel and to get my money back! Because for now it's looking like a fraud 😒 I don't recommend this place for anyone!!!

Horrible experience. Booked a room a month in advance for a concert, arrived at check in time to find a lobby full of people and was told WiFi is down and they can’t check anyone in. I walked up to the desk, where two workers were standing and was completely ignored for 10-15. My friend and I had dinner reservations so we got ready in our car and went to dinner and the concert. I called a few times to see if WiFi was up with no answer. After concert was over we went to the hotel to find out they gave our room to someone else. There was a lobby full of people who were all in the same boat as us, had paid for rooms only to have them given away to people who didn’t book in advance due to Wifi being down. Management will not return my calls or issue a refund. Had to sleep in our car!

Stayed here this past weekend 4/11 to 4/13 and this has been one of the worst hotels that we have ever been to, upon check in we found out the pool with be closed the entire weekend which is one of the only reasons why we stayed here for our kids to swim it wasnt posted on your site to let us know ahead of time (We traveled over 2 hours for an event) otherwise we wouldnt of came here if it was, than the smell in lobby was unpleasant when checking in, Went to take a shower and had dirty towels with black streaks all over them so i went and exchanged them for clean, NO HOT WATER!!!! ran the water for a few minutes and still no hot water went back down to the front desk and spoke to someone behind front desk wearing a hoodie wasnt sure if he even worked there but he was behind the desk and i told him we had no hot water, he was a little rude asking how long i ran the water, so i told him and he told me i need to run the water at least 10 minutes!!!! Was told the water overflows from the other tank, if it still doesnt work he can move me rooms but i dont understand how that would help if its still the same tank!!! We also put a DO NOT DISTURB on our door and still housekeeping went in our room and cleaned it, We work hard for our money to be able to go out of town and suppose to enjoy our stay but it turned into a nightmare!!! I asked multiple times to speak to a manager and was given a run around and only a card with his information, i tried calling a few times to the number once being hung up on! So i proceeded to email in hopes it reached the manager and no response or anything!! I will let everyone know never to waste there time or hard earned money on staying at this hotel!!

Worst experience. I requested housekeepers to stay out of my room and i hung the sign on door.Yet they continually went in my room all 6 days. The rooms were still filthy.No security in the whole hotel.They overcharged my credit card. There was never any coffee or sugar every single time I went no matter what time a day it was