Holiday Inn Grand Rapids - Airport

Lobby furniture broken down and old Food stains on the carpet in lobby Bathroom door in room was broken and old Front desk help was excellent and kind .... Shuttle driver was very good in morning

A very nice, clean room. Excellent customer service, bar was cool as well.

Pros: the location is near a major shopping area and the Grand Rapids Airport. There is also a complimentary shuttle that picks you up and drops you off at the airport. Free parking on hotel grounds. Front desk agent Sebastian: professional, hospitable, and easy to talk to. Cons: this hotel is dated period. The carpeting throughout the entire hotel has seen better days. As you walk from the lobby past the meeting rooms to the elevator, the carpeting is loose. This could possibly pose a hazard if one is not careful to walk and accidentally trip on rolled carpet. The carpeting is also dirty. Not surprised if this is original carpeting from the time the hotel was built. You can smell its stench in the lobby. It needs serious deep cleaning or replacement all together! The rooms are old. The only thing that was replaced is the back accent wall where the headboards are located. Otherwise, EVERYTHING in the room needs a refresh. When we arrived, the bench near the full length mirror was wet and sticky. We had to clean and sanitize it before use. The desk chair had stains on it. We were grossed out, we didn’t even sit on it. The bathtub walls are showing wear and tear. The bathroom wall corners are caulked over haphazardly. Absolutely disgusting. The lamp on one of the tables was half working. One lightbulb was on but barely, while the other was completely dead. The thermostat is dated, and the wall that it sits on needs work. The bathroom door SQUEALS. This needs to be oiled down! Very unpleasant sound. Mattresses: SAGGY. I do not recommend a stay here unless you are desperate.

Good friendly service