Fairfield Inn & Suites Grand Rapids

Convenient airport proximity, peaceful surroundings, and friendly, helpful staff offer a great stay experience with easy access to dining options.

A group of over 60 people stayed at this hotel for a summit event. The reservations had been made months before our arrival, so there's no excuse for what happened. When we arrived, there was no elevator, and we were told they had tried to fix it before our arrival but couldn't, but that it would be fixed on Monday. The hotel has three floors, and most of us were women. What an employee later told us was that the elevator had been broken for over a month, and they hadn't done anything, and that they hadn't called because the repair was expensive. They didn't want to give us a refund or anything. Finally, a small settlement was reached because we'd been there for over five days and it still hadn't been fixed. Furthermore, they didn't have a full breakfast every day. I don't recommend this place.

Asked for top floor as that is in our profile and preference and they said that they would try but call back day of check in, and they could help then. So, day of check we called early asked for our room and preference per file and once arriving to hotel they were not able to accommodate - guess our lifetime status with this hotel chain does not mean anything. Turns out the front desk person was hotel manager - she could have been a little friendlier especially in her position. Once arrived at front counter another staff member that checked us in was not very friendly and or welcoming either. In the evening the room above us was makign a lot of noise, running, heavy walking so called downstairs to ask for them to call room above us to quieten them down and I don't think it was done as the noise continued for another hour. And started at 4 am again - this is why we do top floor not a second level !! There was mold on the ceiling in the shower area - not ok.