ProfilHotels Opera

Ett mycket bra, rent och fräscha allmänytor Deras spa avdelning får 10/10 möjliga poäng. Jag och min dotter sov på hotell 2 nätter och vi är supernöjda

Do not stay at this hotel under any circumstances! The staff here are unfriendly. Possibly racist. They did not check me in at 12, but they checked in everyone who came after me!!!!!! I went up to ask: how can this be? To which I was told that the system gave you a room that is not ready yet, check-in is after three! That is, "incompetent" unfriendly people work here who cannot rearrange rooms and check in a person after two flights, who has not slept for 27 hours..!! That's how it is! The manager came out, lied that the hotel was fully booked, I immediately checked, at least 10 rooms were available for check-in! So, they just blatantly lie to your face and do not go to meet you! In the course of an hour from 11.30 to 12.30 they checked in everyone who came up to chek inn after me, more than 15! And it was precisely everyone who was given rooms that were already ready! Are you racists? Who are you anyway? Are you people? From 11.30 they checked in everyone except me, such a beautiful, bright, curvy, happy person who can afford to travel at her own expense alone! You will get everything back. And I don’t pay attention to small, insignificant, unhappy, envious people (these were 3 women at the reception), who do bad things to others. I hope this gets to the management, director, listen! Why do you have a low rating! I hope they hire normal, friendly people at the reception here! Because I have never seen anything like this in any country in the world, and I have visited 65 (!) that’s hundreds of hotels! Such rude behavior towards guests and outright lies. How low and disgusting. And why do you stand at the reception then, what do you get paid for? Usually people are there to earn good reviews, to time and give rooms to those who arrived earlier, checked in normally and are happy with how friendly it is here! And I want to tell everyone how great it is here and come again!! And not just press the button to check in. In general, do not take risks, do not book here, because there is a high probability that they will not meet you halfway and will want to ruin your vacation! The rooms are old, smelly (!), very cold (!), what a cold toilet seat (!) you can just catch a cold and get sick! A small shower that wets the entire toilet, since it is very close! The beds are terribly uncomfortable, very soft, with killer shelves near the head.. sharp corners of the lamp shelves on the sides of the narrow bed.. why?.. so that someone will smash their head and sue you? The pillows are an acquired taste, small and very soft, since after 27 hours without sleep I slept like a log, I didn't care. Breakfast is normal, but there are a lot of people!.. I had to take food and go to the end of the reception, to another room (not a restaurant anymore!!) The only plus of the hotel is the location, if you need a train station nearby. The main thing to know is that they will not hear you here at all! I submitted a request for a room further from the elevator (I thought maybe because they assigned me a room further from the elevator they still can’t check me in, and 50 other people are checking in) but no!!! The room is opposite the elevator!!!! 1 meter!!!!! At arm's length! With a window to the window location! Shock! I asked the maid when she made my room, she said 20 minutes ago... That is, I could have checked in 20 minutes ago, since it was so difficult to give me any other free room, from those that were given to the crowd that checked in before me within 3 hours! The worst receptionists, who are incapable of working, are circled in red in the photo. They checked in more than 50 people without asking a single person to wait until 15:00, but they can selectively not check you in either!! The country should know its "heroes"!! The screenshots confirm that there were more than 10 rooms for my stay on June 6, for every taste! And single rooms too! It was not necessary to check in a meter from the elevator and keep a person who had been on his feet since the previous day for 3 (!) hours!

I recommend it, very good location

Small restaurant where many people were going to have breakfast. The cutlery was out for quite a while even though the staff was there all the time, in the end I had to ask for cutlery. The parking in the parking garage was a little far away but you might have to accept that if you have a hotel by a square. Not the whole world.