Guest User
August 4, 2024
I really wanted to like this hotel - it's great to probably visit for drinks/food but we had various issues. Pros: the staff, the location is brilliant (although possibly v loud if your room is at the front), the foyer is nicely decorated, breakfast was great Cons: I feel bad saying this because of the pros but this is not a 4 star. 4pm check-in is the latest I've seen. The first room had the weirdest set up - see photo - full length glass panel in the bathroom right next to the entrance door which meant if anyone opened the door to your room (and anyone walking past), they could see you in the shower or sitting on the toilet - why??? The light when someone used the bathroom at night was really annoying if you are a light sleeper. There was no air con and although there was a fan in the room (we had to ask for it in the second room), it remained really really warm. No kettle in the room - there are coffee machines on each floor and you get two coffee pods - there never seemed to be milk there though and it's not great to have to walk down a corridor holding a hot drink in a cup. Peeling paint in areas. Weird wardrobe with shelves which meant you had to hang dresses outside the wardrobe. They did move us from the first room although we had to leave the room at 11 and weren't allowed to enter into the new room till until 4pm (although we did manage to get in early - although reception didn't call us like they said they would to let us know) and were offered nothing to compensate for the loss of 5 hours where we had no room but had paid for it. The second room was better but still too hot and peeling wallpaper. Also there were no window coverings like voiles etc in the second room which faced windows opposite which meant you felt a bit weird keeping the curtains open if you were getting ready but the other option was to be in darkness with the curtains shut. Conversely, the first room which didn't face anything had sheer voiles. The location however is excellent, the reception staff were lovely - maybe we were just unlucky but the two rooms we stayed at had issues and I wouldn't return.