Hotels near Once Upon A Time Bookstore, Glendale

For families experiencing LA for the first time, the hotel's location can be a bit intimidating. The surrounding area appears to be somewhat unstable. However, the security in the accommodation is the best, and for a family stay, it couldn't be this good for the price.

I am a frequent guest at Vagabond Inn, Glendale even before it was renovated (around 6 years already). I truly love the service, location, rooms and the people. This is truly a home away from home. The rooms are always clean and they do cleaning everyday (if you wish), the staff is warm especially Rozi the manager who ensures that your stay is going well and the location is truly unbeatable. There is no other option for me in Glendale.

Comfortable place with decent breakfast but very little soundproofing is noticeable because of crying babies, dogs, frequent sirens etc. Neighborhood is near shopping area which is nice but watch out for aggressive homeless and young, territorial, vaping men in adidas tracksuits. Good view and friendly staff as well but not really a business hotel.

2 night stay on August 12-14 during a weekend in Hollywood. Property is located just a couple of minutes from Burbank Airport. Like most airport hotels, the surrounding area is more industrial, but the property is nice with easy access to the freeway. Standard King room. Spacious, nicely redone. Comfortable bed, secured parking if you find a space in the gated courtyard. Standard free hotel breakfast included. Small pool was always in use when we were on property during pool hours. Nice fitness center as well. Just minutes from Warner Brothers Studios, and a quick trip to Hollywood. Once past the airport, beautiful older neighborhoods with small restaurants mixed in with the larger businesses. L.A. area hotels are not cheap, and we did reserve this based on the more budget-friendly (compared to actual Hollywood locations) rates. A solid choice for an area visit.

We were very happy with this hotel. Employees were friendly and nice and it was in a good location. Room was clean and nice. They have candy, cup of noodles, tea and coffee in the lobby for free. They also have free bottles of water and chips in the room, which was a nice touch. The breakfast was the usual continental, but was kept well stocked. Overall, it was a good value for the price and we would stay there again.

It’s very close to Universal Studios Hollywood. Walkable distance, 8 mins walk. There is shuttle bus provided but we prefer walking. The room is spacious and clean. The stuffs are friendly and helpful. Great stay.

The one incident that nearly ruined my stay at CitizenM was the aggressive sprinkler inspection. I was not notified by email, phone, nor physical note about an inspection. At 9:15am, I was awoken by banging on my guest room door. I went to the door to see two men continuing to bang on the door, saying that they needed immediate access to check on equipment. Everything I've been taught about hotel safety was to NOT open the door to unidentified men. I told them everything in the room was fine and that I would be checking out within the hour. They continued to insist that I immediately open the door, which started to frighten me. I told them I was going to call the front desk to check if they were sent by the hotel. I was surprised that one of the men responded in an angry manner saying, ”FINE, GO AHEAD AND CALL THE FRONT DESK!” The woman at the front desk apologized, said that she too had just found out about the inspection, and said that the men were indeed authorized to inspect the sprinklers. I opened the door and they did a quick inspection. I did not appreciate the aggressive, unprofessional manner in which they demanded entry into my room. Other than that, the rest of my experience was excellent!

Could easily be zero stars. Original room was 93 degrees upon check in, the air conditioning unit was poor by anyone's standard, we asked to switch rooms. They did not offer to come get our bags, or move us to a new room so we brought our luggage back down to the front desk. We were then given a second room. Again, no offer made to accompany us and see if the new room was up to standards. This room was 92 degrees upon entry. After a second phone call, they sent up staff to change the filters on the AC unit. That team told us the AC was functioning well and blowing cold air (it was blowing cold air as if you had a few ice cubes in your mouth and blew on my neck) and to use the blackout curtains (after a sort of condescending explanation of what blackout curtains do) and give it some time for the AC to work. We went out to dinner for about two hours and came back to a nice cool 87 degree room. We once again took our belongings back downstairs. We were then told by the front desk staff that since we booked a room with a king size bed all of those rooms faced the sun and would all have similar problems (why would that be an acceptable answer?) and they could do nothing more for us since they accommodated us once already. I had no idea their idea of accommodating someone was to put them in a room with the same problem that the previous room had but what do I know, I am not in the hospitality industry. We were then told that the hotel was completely booked so no further ”accommodations” could be made. We asked for a refund and this is the first time they reacted with some conviction, they were happy to let us leave. Must be nice to be able to turn away business. At no time were there any apologies, any remorse, just matter-of-factly let us leave. My wife and I don't argue or yell, we never feel its worth it, but we left angry and hotel-less on a Saturday night in Los Angeles. We scrambled to find a new hotel but the damage was done, they took our entire Saturday away from us, which no refund could ever compensate for, they temporarily took our joy to be in town on our own as we are parents and do not get much time away. We did take our business elsewhere, to a Hilton, they seem to understand that to relax you need a room that is slightly cooler than a sauna. We were able to salvage the remaining days of our trip. Also the elevators at the Freehand are old (charming?) and constantly in use because of the rooftop bar so it took us waiting for a few packed elevators to get up and down to the hot AF rooms which probably added to our level of frustration. But it was mostly the Sahara like environment of the hot room. Did I mention the rooms were hot? Also maybe use a free hand to open a book on what hospitality looks like, I think your staff may be surprised. (see what I did there?)

Very clean hotel with very spacious lobby and rooms. Great reception with kindness. Parking was convenient with a fee. Many restaurants around the area.

My fiancé and I stayed at the Mondrian LA for 5 days at the end of July. We had a rough start to the trip, our luggage got lost (thanks to air Canada) and our reservation was lost once we got to the hotel. Marie Verdugo was patient, caring and extremely helpful and didn't give up on us. Our reservation was then found and from that point on the hotel was very generous and giving, we can't thank Marie and the whole staff enough! We will for sure be back!