Spa Hotels in Glen Cove

Worst experience I've ever had staying in a hotel. After twice confirming our reservation by phone, the second call letting them know we wouldn't be checking in until 8, we arrived to absolutely NO ONE. No one at the desk, no one on the floor. No one in employee only spaces (which were filthy and littered with old food and drinks, no one anywhere. For over an hour we stood yelling down halls, calling every number I could find on the front desk, looking for ANY type of employee. People already checked in their rooms even helped in our search. NO ONE. Finally, someone else came to check in and he went in search of an employee. Now its going on 10 pm. He comes back with a young woman from some event office a mile away, and she is visibly shocked. She very nicely helped us. Unfortunately the room had dirty dishes we had to step over, after a mile long trek up and down stairs with suitcases, and stunk of cleaning solution. She got us another room. The next morning I went to speak to someone at the front desk, and AGAIN, NO ONE is anywhere. How can they run a hotel like this? We couldn't leave that dirty hotel fast enough.