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Worst experience I've ever had staying in a hotel. After twice confirming our reservation by phone, the second call letting them know we wouldn't be checking in until 8, we arrived to absolutely NO ONE. No one at the desk, no one on the floor. No one in employee only spaces (which were filthy and littered with old food and drinks, no one anywhere. For over an hour we stood yelling down halls, calling every number I could find on the front desk, looking for ANY type of employee. People already checked in their rooms even helped in our search. NO ONE. Finally, someone else came to check in and he went in search of an employee. Now its going on 10 pm. He comes back with a young woman from some event office a mile away, and she is visibly shocked. She very nicely helped us. Unfortunately the room had dirty dishes we had to step over, after a mile long trek up and down stairs with suitcases, and stunk of cleaning solution. She got us another room. The next morning I went to speak to someone at the front desk, and AGAIN, NO ONE is anywhere. How can they run a hotel like this? We couldn't leave that dirty hotel fast enough.

The hotel service is warm, our language is not available, but through gestures and other exchanges, the stay is very smooth. The egg roll for breakfast tastes good. The room decoration is simple but very clean.

Outside unkempt with an empty bottle and cans around the ”firepit” Check-in office stank of garlic/food and shelves and floors covered with random ”stuff”. Checked in by a scruffy man, who was actually sitting in the middle of the room, eating food from a plastic container balanced on a chair. No hello, please or thank you. The photographs show a Mexican restaurant onsite - there is not. The rooms the restaurant may have been in are locked with dark window coverings. Given a key, drove round to the first room allocated - right at the far end of the building, very dark entryway, under the fire escape. Opened the door to find a pitch black room with the light switch located on another wall (not by the door). Light dim. Room smelt musty and looked grubby. Back to the office to complain. Given another key to a different room - strangely this key had five different, old key fobs on it, mostly broken(??!!). Off to the second room - again, pitch black inside with the light switch on another wall - had to leave the door open to find the switch.. Light dim - found two more lights to put on. Still pretty dark. A very small, dirty window covered by a huge blanket (yes, blanket!) nailed to the wall, this blanket was covered by two sets of curtains - weird. The blanket hung almost to the floor and covered the aircon unit which was stuffed into the wall and held in place with protruding foam strips and duct tape. The main door entrance threshold was unfinished and dirty and there was a small hole in the bottom of the door. This door was damaged and dirty. The smoke alarm was actually chained to the wall and not on the ceiling. Old baseboard heating system that was falling apart and rusting. Loose wires/cables trailing on the floor. Circular table with broken legs/stand repaired (?) with decorators tape. Ceiling tiles coming away from the walls and ceiling, some held in place with clear sticky tape and some stained. Dirty cobwebs in the corners of the room.. Down the side of the TV (which was reasonably new) the cables were, again, trailing on the floor. The remote control was not clean. No tea/coffee facilities. No iron/ironing board. Bathroom/toilet - so small that the door almost touched the hand basin when open. The door and frame were badly damaged. There had been a door on the toilet area but that was gone. In the toilet area there was, again, baseboard heating that had fallen apart and was rusting. The walls were dirty and marked. The grouting around the bathtub was jagged and unclean. The shower head looked nasty! No hairdryer (although it is shown in the website photos as having them in the bathrooms). Free internet access is advertised - there was none. I couldn't even get a decent signal on my phone. Got in my car to see if there were any alternatives in the local area - the only thing I found was a Dog Hotel & Spa - in retrospect I would probably have been better checking in there - lol - it couldn't have be

Hi guys. I have to say for this hotel Roslyn Tapestry collection by Hilton It was Excellent Ambience food was really outstanding, friendly staff I did my party I was really impressed with the product quality is outstanding Dining experience exceeding my expectations I would highly recommend this hotel Had the best 🎉 party !! Ball Room was elegant looking, very neet and clean I personally highly recommend this hotel for events and Family Dining ❤️

Breakfast offers many varieties, it is very abundant. My partner and I were delighted, the staff is really very helpful and complete. The hotel was very clean, it is modern, the location is fantastic. we hope to return soon

Not serving breakfast very clean and daily housekeeping excellent great location.

Parking is free, it’s quick to get to Flushing, and there’s no traffic jam at JFK Airport. If New York is not your main destination and you just want to take a break, this hotel is highly recommended.

Nice and updated good for exactly what you need it for sleep ,eat and to shower/bathe! It was a quick 2nights.Beds were comfortable and clean as well! Service was decent a little misunderstanding but we worked it out.

Breakfast is very good, fresh milk, yogurt, fresh milk is very good, can be very pure, there is no way in the country, there are cereals, as well as a variety of bread, all kinds of cakes, very fresh, baked in bread machine After a while, it is hot, especially after the water is baked. The bread becomes very crisp and delicious. The scent of the wheat bran is fragrant and fragrant. After the jam, it tastes great after chewing.