Comfort Suites Hotels in Glen Allen

First, I will say that we traveled through several states and stayed at two other Comfort Suites over a period of 10 days. I had been told that as a Choice member that I could request a late check out. I asked for a 2:00 PM check out but was told no by the night clerk. I had planned to ask again in the morning, but we overslept. Robert came banging on our door at 11:35 AM and was quite rude. He told me that if we were not out of the room by 12:00 PM that I would be charged another night. We had a toddler with us, so it was very stressful for him to demand that we vacate in such a short time. I think he could have allowed us another 10-15 minutes, but he was quite nasty. We scrambled and packed up in the short time and vacated the room at 11:58 PM. The other Comfort Suites we stayed at in SC, and VA Beach treated us very well and explained their policies upfront so there would not be any misunderstanding. I will not stay at this Comfort Suites again (I have family in the area). It was not as nice as the other Comfort Suites in SC and VA Beach.

where to begin?? DO NOT book here unless you have no where else to go. however if you must spend a night you will be welcomed by a warm musty aroma and a dim depressing lobby. Only one elevator is working and has been that way, according to other reviews for as many as 3 months. The carpet on the third floor was completely soaked through as went sloshing to our room. apparently its because the guests have the audacity to use the AC in the summer. our pillows were 12x12- certainly not standard sized. our television did not work, our room phone did not work. the sheets appeared to be clean so that is a plus. the breakfast area was full of gnats and flies. LOTS of gnats and flies- there also seemed to be non paying members of society that are known to come in and just get their breakfast and coffee for free. from a safety standpoint that worried me with my children. the pool is less than stellar, and im not quite sure it is even up to safe water levels. one of our rooms smelled like dog/animal urine. absolutely disgusting. one of our rooms had two holes that looked like they had been drilled from the wall to the outside which could let in flies and bees. one room had a a leaking toilet but the only alternative was another room with a urine stench. the front desk clerk referred to this place as ” a jankety-ass hotel” and I couldn't agree more. our group spent one night here and checked out as fast as we could the next day, moving to another hotel.