Premier Inn Chatham/Gillingham (Vic Pier)

Good location

The hotel is ok’ish. We stayed for four nights, although I didn’t sleep very well, my partner slept like a stone. You have to pay for car parking (at a reduced rate). We were there as a location to visit the Historic Dockyards, Rochester, Upnor Castle and further away the Cutty Sark. All these are fabulous, but if you want to find something interesting within walking distance, there isn’t. So we ate in the hotel restaurant a couple of nights, average meals nothing special. There aren’t any alternatives locally as far I could see. The room was clean, but found the aircon unit a bit noisy, switched it off at night but found the room too hot, that probably was the reason I didn’t sleep well. The staff were friendly and attentive so no complaints there.

Steven was exceptional with his customer service, attentive care and attention to detail, ensuring our evening meal was enjoyable. He was really friendly and nothing was too much trouble. He made our evening and he deserves a pay rise. He is invaluable to your team and was very much like a Matre Dee or head of house. Keep the excellent work up!

The receptionist was magnificent. The room was totally spotless. The air con was already on and it was a very nice sized room. However, when I heard the guest enter the room above mine I realised that the floors of this new build are not concrete. They are wood, just like living in a Victorian house conversion. You hear people walking about the room above from all the creaking and floor movement. Unbelievable. I would not have stayed in this hotel had I known this. I came for peace and quiet. Not to be reminded of my past student life. Really disappointing. I won't be back as a result.

Easy to park, very warm and informative reception. Clean and comfortable room. At in the evening and at breakfast and the service was excellent and the food of a high standard. Very enjoyable stay.

Small checkin area can imagine it getting busy during peak times, staff were very welcoming. Be aware there is a parking meter outside you have to pay for each night you stay on top of the cost of the room. No microwave and you pay extra for a room with a fridge, keep that in mind if you plan on staying for multiple nights. The bed seemed firm, pillows flat but that's a personal preference could be fine for some people. Overall clean friendly hotel, with ample parking.