Magazine Vista Managed By The Ascott Limited

Amazingly located in the center of Georgetown, but was a bit difficult to locate the lobby. As it is not at under the shophouses, luckily bumped into the staff who just happen to be walking towards the rooms.

Location is fantastic. Near to the GAMA mall. It provides Netflix, toothbrush, slippers, etc... Room configuration: (1) King Bed (2) 1 Queen 1 Sgl (3) 2 Queens. Spacious with living room and a big kitchen equipped with kettle, microwave, washer cum dryer and fridge. However, its cleanliness was in doubt. We stayed in the bedroom with ensuite toilet. The room smelled, so we had to leave the door open throughout the night. On top of that, our bed also smelled quite badly. The shower screen moved out of its alignment and it does look dangerous. Upon arrival, they gave us a card and stated wifi password and next day check out date. 1. Wifi Password was wrong 2. Check out date was also wrong Whatsapped them, they provided a new password and confirmed my check out date is 2 days later. Come next day, we couldn't enter the apartment as pin number for the lock was not valid anymore. So the whole group of elderly and children got to wait for someone to come and reset the pin. Asked what went wrong, they simply said system error. No apologies given. I couldn't change hotel midway too as I had paid for 2 nights and moving 4 elderly + 3 children to another hotel at the last minute during June school holiday is no joke. While the minor inconveniences were resolved eventually, I do not think I will stay here again as cleanliness and safe amenities are important to me.

There was no on site staff so we had to call and wait about 10 minutes before the staff came to check us in. The premises were an entire upper floor apartment and were huge and spacious. Good value in terms of space. The premises were very clean as well. Service staff was polite and helpful. Location is good as it is near a mall and many eateries. However there were some minor blips. Access to the premises is given through a passcode with no card or key. Hence it felt a little unsafe. Initially, the fridge wasnt working and the smoke detector beeped. These were fixed rather efficiently. However the safe wasnt working and could not be fixed while we were there. The premises were right above a major main road hence traffic sounds can be heard faintly throughout the day and night.