Spa Hotels in Genting Highlands

1) Staff only has one stock excuse ”I'm sorry, we do not provide that XXXX” Excuse me, I have 3 rooms booked, all the same type. 2 of them have a desk chair, are you telling me by some miracle my one room is not supposed to have one? 2) Housekeep and maintenance is slipshod and shoddy at best. Rooms, indeed the whole hotel smells musty. 1 of our 3 room doors can't lock properly. Rooms not cleaned properly, evident dust/black mold everywhere. 3) Beds are from a bygone age with springs that have given up and not trying to even pretend to provide support. Paying 4 Star Pricing for 2 Star quality and service. Don't stay here, it's not worth the aggravation.

Very nice customer service and reception in the hotel. At first there was a booking ID confirmation issue when we check in the hotel, but the staff has solved it quickly and effectively. Nice work and highly recommended. Nice morning view from hotel room☺️

We stayed in this hotel for three nights. On the first night I noticed that the toilet was plugged. The repairs were not much improved. The room was changed the next morning. The toilet was fine, but the bathroom shower was very slow. The room we checked in was a bit different from the photo we made when booking on trip.com

This is a new building (M3) under Ion Majestic. The rooms are clean and spacious but not yet fully furnished. However, the strong smell of renovation is noticeable throughout, and the hotel lobby toilet has an unpleasant odor. Additionally, the water flow in the room toilet is slow. Overall, it’s a decent hotel. There is a shuttle bus service to the theme park at hourly intervals, but it needs to be booked and paid for separately for each trip. I suggest reconsidering the 5-star rating, as the hotel does not yet meet that standard.

Ion Delemen Hotel, known as "Hotel In The Sky" is one of Genting Highland's most popular resort destinations, located only an hour's drive from Kuala Lumpur. It provides a cozy urban resort experience at 6,000 feet above sea level.This is the best choice for seasoned travellers or those who have no idea where to stay in Genting Highland. Perfect after a last-minute shopping spree at Sky Avenue First World Plaza and Genting Premium Outlet.

We truly enjoyed the onsen session especially the Sakura Pool which was a piece of fine art. The uniqueness of the pool increased the pleasure of soaking in the hot water on a cold evening. The other pools were also unique, 1 with nano bubble which we were told was imported from Japan. After soaking, it made our skin smoother. We also enjoyed the other pool near the window which was with the highest temperature. With the cold breezy wind coming in from the window it made us felt so relax and comfortable. Overall, the hotel offered great service. Thanks to their dedicated guests officers. We also had a good sleep on the comfortable bed. For those who wanted a relaxing holiday and not too far away from the buzzing Genting Resorts world of entertainment, The Yanné Onsen Hotel is a great choice.

Overall stay was good. Owner was fast to respond to any needs Except we were expecting 2 single BEDS (as described in booking page), but was a little disappointed with only 2 single MATTRESS provided. So the kids had to sleep on the floor 😬 Also follow the instructions given in the series of photos. There are many tower blocks and lifts so things can be easily confused. There’s a water dispenser outside our room so that’s very helpful 👍