Genteng Hotels with Wi-Fi

The TV is not well connected as it always gets a notification of no signal. It would be better if the staff checks all the facilities before the guest checks in. In some cases, guests won't remember or have the time to report the issue immediately..

- the hotel is in the city center - near plaza surabaya - not very big hotel but modern aesthetic - the lobby is spacious, lots of sofas and tables, there is a cafe - the hallways are clean and the carpets are thick - the room is not very spacious but aesthetic - there is a big smart tv - there is a relaxing sofa - the bed is soft, lots of pillows, thick blankets - great view - the windows are big - standard tea, coffee, sugar and creamer - there is an electric kettle - there is a blend of Surabaya city and prayer times - the bathroom and toilet are a bit cramped - there is a sink and many and thick towels - complete amenities - there is a bath robe, a pair of sandals, a safety box, but no iron - the wardrobe is big and lots of drawers - the gym is a bit small - indoor pool is not very big but aesthetic - the restaurant is spacious, the food is plentiful and delicious

Everything is good including the location except the house keeping. We enjoyed our massages and dinner buffet in the hotel because it was raining in the evening. But they are nice and very affordable. I also like their breakfast buffet. The only miss is the cleanliness and the housekeeping quality. We have changed the room once because the bathtub got stains. Then in the second room, my pillowcase is dirty and the flush didn’t work. Yet I appreciate their help to fix them. The staff are extremely welcoming and friendly. I wish they can improve the housekeeping quality or else everything is perfect :)

Staying at the Ibis Surabaya hotel was quite satisfying. The location is very strategic, close to Tunjungan Plaza Surabaya, and local food can be found behind the Ibis hotel within walking distance. The facilities are adequate, although they are single units even for two occupants. Unfortunately, there is no elevator from the car park, making it quite difficult if you have a lot of luggage to carry from the car. The food served is delicious and varied, with good service, and uniquely, there is a playground for elementary school-aged children.

We stayed one night on our way through Surabaya from Maluku and on into Java. The hotel did everything we needed and is within walking distance of one of Surabaya's main train stations for trains to other cities. There is a good restaurant 50m away, and even a few local sites nearby like an old submarine you can go inside(!?).

the room is fun

We booked the executive room & couldn't be happier with our choice! From the moment we arrived, Lintang’s warmth & excellent service made a lasting impression. She kindly allowed us to check in early after noticing how tired we were from our flight, and she even provided us with a room that had the best view! The breakfast was a highlight of our stay, offering an abundance of delicious local dishes. We truly appreciated having the opportunity to enjoy local delicacies rather than standard international fare, which made our experience even more special. The room itself was spacious & comfortable, providing the perfect retreat after our adventures. Overall, we had a fantastic stay & would highly recommend this place to anyone looking for a great experience!

Great hotel with a great view, great staff, love the enviroment

Very enjoyable, even though I only stayed for 1 hour because there was a wedding event in a building near the hotel, just walking distance. I like the hotel, it's clean and comfortable...with a city view. Worth it for that price in the middle of the city..love it!!!

For cleanliness, it's pretty good, the service is also okay, not bad, overall okay, sorry there are no photos of the hotel