I stayed in this hotel for 2 nights. The room was spacious and well maintained event this isn't brand new building.
My initial booking was for 1 night only but after I spent the first night I decided to extend another day with request another room that facing to Jalan Basuki Rahmat. Ms. Fara was helped to find my request and she asking Mr. Reva to showing me some room. They were very nice, friendly and informative. Also I thank Mr. Komarus- the room attendant who really friendlt and well in clean my room, he help to explain the function of AC which is I got confused.
Then the security - Mr. Haryono also nice and informative when I asks about surrounding interesting places to visit and eat.
For Room Service : I ordered Fried Gurame and Pizza , All was good.
The area to improve :
1. Level of hot water need to be better
2. The noisy from AC need to be fix
Other than that all experiences went extraordinary stay ! Thanks Wyndham Surayabaya, absolutely ,I will be back !
Hotel near Tunjungan,Genteng79.1% of visitors choose this area
GGuest User2025.07.05
The location is good but the way we go to this hotel is very traffic, service is good even they don’t have parking area properly but they give valley parking which is faster. The breakfast is delicious and complete
Great
198 reviews
9.0/10
Price from
AU$46
per night
Check Availability
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The hotel is great since it’s still new, so everything looks neat and clean. The room is spacious, and I especially loved the bed. The TV is already equipped with Google TV, and the cable channels are complete too. All the rooms are on the upper floors, so the view of Surabaya skyscrapers are really nice. I didn’t try the breakfast, and there wasn’t any room service menu in the room, so I can’t say anything about the food. The only downside is there’s no minimarket nearby. The Praxis building is pretty empty at the moment, just two restaurants and a coffee shop. Overall, this hotel is way better than the five-star Whiz Luxe Spazio Surabaya, and I really enjoyed my stay here, especially being one of the first guests.
Everything you need. The rooms are soundproof and feature a bathtub. The location is excellent, close to a mall, plenty of food options, and the government center.
The room was clean, the AC was cold, and the service was friendly. The breakfast menu offered a wide variety of delicious options. Overall, it was a fantastic stay! The only thing that could be improved is a larger parking area.
Nice stay. Close to TP Plaza. Breakfast spread locals with good spread. Room clean except remote for air-con not operating well.
Reception services good. Surprise with a BD cake upon checking out. Don't mind to stay here again
I stayed here for 1.5 nights before catching a tour, and checking out at 11:30pm was no problem. It's close to some city attractions and shopping malls, although crossing streets on foot in the neighborhood is dangerous and inconvenient. The room was basic but clean. Wifi was strong but air con was too weak. I had to use ear plugs at night, with lots of noisy people in the hallway. Overall, an average experience and appropriate for the price.
Hotel near Tunjungan,Genteng79.1% of visitors choose this area
PPe_te sg2024.11.06
Hi hotel management I like to thank you for good hospitality good service ,staffs friendly and responsive fast attended to room service. From reception ,restaurant room service and maintenance dept . Door men and security staff all showing friendly
Only problem during my stay 4 night it sound from motobike scramble noisy continuously heard till all night till early morning at the hotel front side facing middle circle main road with traffic light
And room facing back also have sound problem.this music sound beat constantly all night long start 11 onward ill till morning 4.30 am .until you can hear it and follow the music all night till morning .frankly honestly during our stay we cannot sleep well because disturbing by the sound problem.
The hotel not fault only the surroundings noise make it a barely at night during sleeping.
My suggestion the owner this hotel need take drastically measures to upgrade the all windows to fixed panel glass sound proof
.I pity to staffs always try apologies for inconvenience when we tell them the problem matter i know they cannot solve the problem beyond they control.
Only the owner hotel need try sleep at hotel both side room front and back and see your self
I hope the the best in future some changes and,put effort solving the sound problems .the hotel everything are good except the sound problem surrounding.
Place was enjoyable, at city centre, although there was complications with reservation as they didn't priorly informed me they could not accommodate to the room I booked
Very Good
73 reviews
8.4/10
Price from
AU$33
per night
Check Availability
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Latest reviews for Genteng hotels
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Browse these genuine traveler ratings & reviews to find your perfect stay.
LLaiLeng ChiaMy stay at Hotel Morazen Surabaya was fantastic. The hotel is modern and clean, with very comfortable rooms and great city views. The best parts were the amazing rooftop pool and the direct connection to Pakuwon City Mall, which was super convenient. The staff was friendly and the service was excellent. I highly recommend it for a wonderful and easy stay in Surabaya!
PPengajarAlways a hotel of choice when going home for Eid. When going home the price is cheap and you can get breakfast. The receptionist is very friendly. Before we leave the hotel, we are asked if there are any shortcomings. It's cool.
AAnonymous UserGreat location! 10 mins walk to Tunjungan Plaza, 8 mins walk to KFC, Pizza Hut etc. Small supermarket just next door.
However, unhappy with the following:
1. Faulty room door: need to pull to shut. I thought the slam would shut the door but no. I left the room door opened for 3 hours on the first day. Luckily nothing was lost.
2. Water flow out of sink too slow: within 10 seconds of washing, a small pool built up.
YyuliI had an incredible experience at Bumi Surabaya City Resort, and I can't recommend this hotel enough! Nestled in a lush garden setting right in the heart of Surabaya,excellent service, and beautiful surroundings.
The spacious rooms offered stunning views of the city, providing a perfect blend of relaxation and luxury. I particularly enjoyed the rich breakfast buffet, featuring a delightful selection of both local and international dishes, all freshly prepared and delicious. Moreover, the hotel's facilities had a lovely swimming pool surrounded by greenery, two tennis courts, spa and massage ,perfect for unwinding after a day of exploring the city.
What truly stood out was the hospitality of the staff. Everyone was friendly, welcoming, and eager to ensure that my stay was enjoyable.
The atmosphere was relaxed, making it an ideal spot for both business and leisure travelers.
It’s my second stay at Bumi Surabaya and I look forward to returning in the future. If you're looking for a blend of comfort and charm in Surabaya, this is the place to be!
DDicky PranataUnder 300K across from TP1. Really a value buy! Want to eat, walk, cultural center, shopping, all walking distance. The compact size of the room is not a problem at all, as long as all the facilities are clean. That's enough!
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