Hotel Bernina Geneva

房間很小，酒店最大的優點就是離火車站近，100多米的距離。

My parents were traveling before me, and we chose this hotel because it was close to the train station and easy to find. We booked a deluxe double room for two nights. I met up with my parents at the hotel on the day of check-out. I didn't find any problems at first, but then I passed by an empty room with the door open next to it and it looked very similar to the one shown in the booking picture, so I re-checked the square description of the booking city and the actual room type, and found a huge gap. The actual room type was a very small corner room (see pictures and videos for comparison), so I contacted Ctrip customer service. After looking at the pictures I sent and the problems I described, the customer service also said there was a huge gap, but they needed to contact their agent to handle the problem (yes, first of all, they are not direct bookings but middlemen, and secondly, they have to wait for the agent to solve the problem instead of the platform solving it for me first). The final reply I received was that the agent said that I had checked in for two nights and had not raised any concerns, so no compensation could be given, and suggested that I could change the room if I raised questions about the room type during check-in. When parents are away from home, many things they don't know are handled by their children. It's my fault that I don't fully understand some details, but the hotel shouldn't bully us like this on the premise of trusting our high quality. If we can change rooms if we raise questions, why don't we give a good room that matches the booking picture at the beginning? I won't say much about the hotel's purpose, it's just pure bullying; secondly, Ctrip, as a second-hand middleman, changed its words and said that the agent's feedback on the room was the same as what I booked, but the room type was different, and it couldn't provide a reasonable compensation mechanism. The platform played a little role and was irresponsible.

The location is very good, just opposite the train station. The rooms are nice and the staff are friendly. I need a one-day transportation pass, although I like to stop and go. There is a tunnel next to the hotel that leads to the train station. Of course, you can also cross the road to get there. There is a supermarket at the train station and there are many restaurants nearby.

The hotel is very convenient for travel. I sent an email in advance for the free transportation code on the day of check-in. The front desk staff was warm and welcoming, and provided free luggage storage. The hotel is clean and hygienic.

有點小，總體來説還不錯，挺方便的，出門就是車站和超市

太愛這個酒店

The location of the hotel is absolutely convenient. The single room is not big, but the hygiene is very good. The breakfast variety is not much, but it is exquisite and suitable. The price-performance ratio is very good!

Right opposite the train station, the geographical advantage is obvious.