Hotel Terminus

We have just returned from our second visit to this wonderful hotel. The staff are just great. They were so helpful & friendly. Some of them remembered us from last year. The hotel is in the perfect location. Right beside the lake, 5 mins walk to bus station and town and 10 mins to ferry. There are many bars and restaurants within easy walking distance. The rooms are very comfortable & spotlessly clean as is the rest of the hotel. The air con was the best I have come across & there are tea and coffee making facilities. Breakfast was lovely with plenty of variety. It was lovely to sit outside eating it.

The hotel is clean and very comfortable with a stunning view of the lake. The room is large and a lovely bathroom with bath. It is a lovely spot at the Lake and breakfast outside was just stunning. Plentiful choice and helpful staff even when arriving late from a flight . Would recommend and stay here again.

I have visited and stayed at many hotels around Lake Garda, but have to say, unfortunately, this was the worst and I would not recommend. I paid for the 'superior' room, for my son and myself because of the size. I dread to think what the other rooms were like. It was certainly a huge room, but felt empty, unwelcoming, very shabby and souless, it was also ant infested. Our outer door opened directly onto a terrace, which, although it had lovely views, was cracked and grubby, with lots of cigarette butts and with no privacy whatsoever.. Most of the other rooms, had little arched, covered spaces outside, but not our 'superior' one. You walked straight out into the public space and as it rained a lot we were unable to sit out, when it did, without getting wet through. Customer service was dreadful, no smiles or buongiorno's, you literally got stared at, the whole time, walking through, to the main door, which felt incredibly unnerving. The reception area was clean, but they mostly cleaned the floors during the day, while people were walking through and we were scolded in Italian, for walking on there, although there were no signs the floor was wet. The kettle in our room did not work, but after the third time of asking for a replacement and still not getting a working kettle, it felt too embarassing to ask again, as the staff seemed to find this a great inconvenience. They also took and kept our passports, until the day we left, which has never happened before. The hotels here, usually check, maybe take a photocopy and hand them back, straight away. Although it is very near the edge of the lake, a huge, very busy, public car park, is directly inbetween hotel and lake and is extremely noisy. Also, the edge of the lake i is near, it is not the accessible shoreline type, that you can walk down to..you need to walk quite a way to find any spot like this. I paid around £2,000 for a weeks stay there, for the two of us, early in the season and do not feel it was worth even half of that, and I comment as a very seasoned traveller, with good knowledge of pricings around the lake. Lake Garda, is probably my favourite place to visit and I am currently staying at an excellent hotel, in Malcesine, while writing this, where the difference between the two is night and day, in every way. I would not stay at the Terminus again, if it was free. It was a very unsettling and negative experience. The only visit to the Lake, ever, I wished I had not taken. I felt I needed another break, to recover from this one, after returning.