Hampton Inn & Suites Gainesville-Downtown

This hotel is a whole joke before checking in they didn’t state that they were having renovations. The hotel is outdated the rooms are smelly with foul odor. The air conditioner didn’t work.. The pool was filthy. The front desk clerk seems like she hated her job. The breakfast was cold and nasty. Outside of the hotel are homeless people walking around all the time so watch your back. The worst Hilton hotel I have ever stayed in.

Stay away from this downtown party location. Three bars across the street. All quiet until 10ish, that’s when the crowd started rolling in, bars fill up, cars park with their trunks open, boom, boom music playing loud, women screaming, bars overflowing on to the sidewalk and it continues until 2-2:30am. Police don’t enforce the noise ordinance. At 2:03am the police pull up and run their lights and siren to disperse the crowds. Complained to the front desk and all they did was offer us is ear plugs. (They even texted the ear plug offer to me). Two nights in a row, laying in bed on the third floor I can hear the music and boom boom vibration. The staff can care less. Asked for the desk manager and that person was not available. Asked for the general manager and that person was not available. Asked for the phone number and address of the person/company that owned this location and they could not give it to me. Said they would call me. It’s been three hours, crickets… I call back, but I did receive an email with my bill charging me for two nights and parking. At breakfast the person responsible for food prep and such was no where to be found with 1.25 hours left before the close up. No butter, dirty counters and no waffle batter. After going downstairs to ask for assistance the front desk girl had to come up look for her. When she did show up she was in no hurry to get the plate of food up of fill up the waffle batter. Everyone is in slow mode. Their satisfaction guarantee is a false promise, and false advertising because the don’t care, are none responsive, and pass the blame. In writing the staff member said I should have checked their reviews before booking this location more that 7 months ago along with the ear plug offer. Only shows they are aware of the problem, refused to disclose this on their website and does not have Gainesville PD enforce the noise ordinance.

We came into town for a college visit. Granted this was the last hotel room available in the city. Generally a Hampton Inn is a fine mid tier hotel. Walked into the room and the smell just overtakes you. The bedspread on one of the beds that clearly old. The stitching was pulled all. The bathroom just smells like mildew. No fan so it was like a sauna in there after showers, tissue holder just covered in a thick layer of dust. I thought it was specked paint on the holder. Opened the closet to find someone else's dirty clothes and hangers on the ground. The staff is the best thing about the place, super friendly, but they've got to be embarrassed as well. To the hotel owner... do better. Management- no need to respond. I know you know it's bad.

Location in downtown Gainesville

What would you rate a hotel if you spend 320$ and can't go to sleep at night? That was what happened to us at Hampton Inn Gainesville. My family and I couldn’t go to sleep the entire night due to extremely loud noise coming from the street—people shouting, music blasting from cars. The hotel is located right across the street from several restaurants/bars, and the noise carries all the way up to the top floor, where we were staying. That’s how loud it was. The police showed up once and the music stopped briefly, but it started right back up again. I had to get up at 3 a.m. to call the front desk and ask them to call the police again. This back-and-forth went on for most of the night. We were exhausted and frustrated. I had to eventually play sleep meditation music in a loud volume to cancel out the pounding noise a little bit to take a quick nap during the night. I am not sure that night, if everyone else is sleeping with an earphone on, or if they just gave up calling the front desk. But if you are someone like me, who can't fall asleep during a rock concert, avoid this place at all cost! We paid $320 for a night of little rest, the hotel insisted that this was not their responsibility and the noisy was out of their control. If that is the case, they should have let everyone know about this fact so that travelers can make their own choices.

Reception staff were exceptionally friendly and helpful. It was a pleasant stay.