Homewood Suites by Hilton Gainesville

THE MOST HORRIBLE EXPERIENCE I HAVE EVER HAD IN A HOTEL. HILTON SHOULD REVOKE THEIR NAME ON THIS PROPERTY. The initial walking in was fine, I know what to expect, but the treatment received by an Angie at the front desk turned out to be horrible in the end. The treatment I received by her Asst. Manager, Chelsea was euqlly as bad. The Kitchen Cook was not availble to assist people in the am, in fact there was not plastic wear, no food, which what there was was cold. And the lady yelled at me, while she was out back smoking with her friends who also worked in the hotel. Thus, there was no syrup for their "famous waffles" there was no butter for their waffles, in fact the food was just gross and was all over the counters, the floor and otherwise. She also closed it at 9:37 when advertised to go until 10. Apparently Chelse the Assistant Manager condones behaviior like this as she just didn't care. All of these hassles --- and OH NO COFFEE. Made me have a late check out...and well, they of course charged me 75.00 which they refuse to remove from the bill, thus I will go through American Express and get that taken care of...but in general I have never been treated so poorly by anyone at any hotel and had stayed at a Home 2 Suites all week in Naples and enjoyed that hotel greatly. Thus, I will never be at another Homewood Suites again in my life, and plan on that. The Diamond desk at Hilton was embarrasingly unhelpful, thus, they too are not on my good list right now, I will and hope to tell as many people about this horrid experience. RUDE PEOPLE RUDE BEHAVIORS AND RUDE BUSINESS PEOPLE AS WELL.

Very friendly. Quickly responded to requests.

The suite was very roomy and clean. Breakfast was good as well.

Clean room, great breakfast

This is a standard Homewood Suites which are generally very very reputable and you can trust them not to be outdated and filthy. To anyone that's not familiar with the Homewood Suites genre, it's a solid, comfy clean room and bed with a stand alone kitchen/kitchenette. Some have stove tops and knife sets, for example. This one did not but still not a disappointment if you don't need it. I'd rate B-. Worst things I found? Breakfast is pretty mediocre. Hot waffle iron tho. But crummy eggs, no bacon, crap sausage. Hot coffee all day tho. No full view mirror in my room. Not taking off points, just found it odd. Pool was dirty for the first 2 days I stayed. On day 3 it was clean. (Understandable however, since it was still cold and in full throttle pollen season.) My ice machine in my fridge was sloooowww. But not a deal breaker. Best things I found? The gym looked seriously fantastic. I didn't use it, but looked awesome. Pet friendly. Big thumbs up. Basketball court!!! My kids used it everyday Close to everything. Dave and Busters, Target, movie theatre, steakhouses, you name it. Everything in a stone's throw. It was clean and reputable like all Hiltons in my experience.