Club Med Changbaishan

The room was spacious and spotless, with fresh air. The staff were incredibly welcoming and attentive. The buffet offered a wide variety of options, with different main courses every day, including specialties like ox tongue and foie gras. The bartender recommended several signature cocktails, all of which were absolutely delicious!

Club Med Changbaishan was an absolutely wonderful stay! The activities offered were incredibly diverse. The hiking trails provided breathtaking views, and the cycling was equally fantastic. The yoga classes really stood out. Dining options for breakfast, lunch, and dinner were extensive and delicious. My kids absolutely adored Eric from the sports team. Janly, the Village Chief, was not only lovely but also incredibly charming. I was also a huge fan of all the grilled meats prepared by Chef Eric!

The balcony directly overlooks a lush green forest, offering breathtaking sunset views – every picture taken there is absolutely stunning! The room's decor was clean, cozy, and chic, with very unique decorative paintings. I absolutely loved it. The cleanliness was absolutely spotless and completely satisfactory. Regarding dining, the restaurant offers a different menu every day, and the drinks, alcoholic beverages, and desserts were also excellent. Our absolute favorite was the Mini Club! It was a real lifesaver for parents, making us incredibly happy. We all participated in numerous activities. A huge thank you to Amy, John, Jean, and all the other G.O.s for their wonderful company and attentive service. We're already looking forward to visiting again in winter! 😀

A huge thank you to Clara for her incredibly warm and attentive service. She was like a treasure trove of solutions, always having just what we needed, whether it was dining recommendations, special requests, or even planning our sightseeing routes; she handled everything instantly. When my child's hand swelled up after playing in the hot springs, Clara immediately arranged for a nurse to come to our room to spray medicine and reduce the swelling. It was incredibly thoughtful! As a parting gesture, she even surprised my child with a lovely souvenir: a handmade canvas bag. We'll certainly be returning to Clubmed for our winter skiing trip!

We arrived past 11 PM and weren't familiar with the hotel. The front desk promised a colleague would give us a detailed introduction the next day, but that never materialized. Staff coordination seemed quite poor, and information handovers between them were inadequate. I didn't attend any classes because I wasn't familiar with the course offerings or their rules. The three daily meals were quite sufficient in quantity, though the variety wasn't extensive.

The room was great, and the suite was quite spacious. My child and I spent most of our time outside the room, so it felt a bit underutilized for us. The service seemed a bit understaffed. They appear to have fewer staff in summer, but more in winter, when the service is very attentive. I have several comments and suggestions regarding the dining. The food here isn't significantly different from other 5-star hotels. While they made an effort to introduce specialty dishes, the culinary distinctiveness wasn't prominent. As a Cantonese visitor, I'd hoped for more unique culinary offerings, perhaps Korean or Northeastern Chinese cuisine. Specifically, I suggest that each staff member prepares their favorite home-cooked dish daily. For activities, the integration of programs with nature felt weak. The advantages of the Changbai Mountain forest weren't highlighted; what they called "forest trekking" was essentially just walking on a road. The natural scenery and forest beauty weren't fully utilized, and the activities didn't offer enough physical exercise. Indoor activities also need better communication with guests; perhaps a WeChat group could be set up upon arrival for guests to coordinate indoor options when the weather is bad. The ladies at customer service and the front desk were very warm and thoughtful. One particular staff member, Harrit, stood out with her excellent attitude and bright smile. Her smile was genuine, not the kind that seems forced or tired from work.