Pestana Promenade Ocean Resort Hotel

The staff is friendly, the room is a good size and everything was clean. The room has a mini fridge, slippers and robes. They also provide pool towels. There is a cleaning service everyday and they change all the towels, including the ones for the pool. The bed was not the best as it was quite hard and had a spring mattress. We enjoyed the indoor pool, the jacuzzi and sauna. We haven't tried the outdoor pool as we only spent time there in the evenings. The breakfast was good. I'd come back as it was a nice experience overall.

Extremely friendly staff, were attentive throughout our stay. We enjoyed our stay and would definitely return.

Way way over rated hotel. At best this is a Best Western in US standards. The shower was no bigger than an old time phone booth. Staff at the bar were rude and impatient. The hotel is in desperate need of updates. On the positive side, the location is great and the pools are nice. So many other hotel options to choose from.

Our stay at Pestana Promenade was not as positive as we would have liked. Whilst we agree in the main that the staff worked very hard, we felt there was a great deal lacking about our stay. We did raise all issues locally , however, we felt we should share our thoughts about the room and pool area. The quality of the mattress is very poor, its either old or cheap I’m not sure which, it was like sleeping on a jelly with your head on a rock. Housekeeping tried to help by using a mattress topper, however this didn’t alleviate any issues for us. Pillows were replaced for slightly less rock type. I understand new mattresses are being rolled out soon. The room was lacking , mini bar had a single small bottle of complementary water that required a bottle opener, there wasn’t one. The bathroom clearly in need of updating , the housekeeper left just one flannel for 2 people. Towels were poor quality and shower isn’t great. 2 mornings of no water wasn’t helpful for toilet flushing . The location of our room wasn’t very desirable as it was just 3 rooms from the end of the oceanside part of the hotel. With local children screaming all night in the crèche and floodlit tennis courts, I realise nothing can be done. It made sitting outside in the evening not relaxing The balcony furniture resembled a dining chair, on closer inspection it was plastic and I have honestly never seen such odd outdoor furniture, again not comfortable at all ( not that we could sit out for long as mentioned). The pool loungers are very old, hard plastic with mesh, no comfy mattress here. They are a bad design and when it’s hot naturally the plastic moulding is very hot to touch! The pool area is rather dangerous , there appears to be no anti slip design as I watched a number of people slip and fall. The pool wasn’t clean, after 4 days I did complain that the interior of the pool and the pool furniture was very grubby. This prompted daily hosing down, although pool still remained unclean for the duration. Most people we met here had stayed multiple times, and had timeshare type of accommodation. The evening buffet initially seemed a small offering, but actually it had many choices, once we looked closer, our favourite was fisherman’s night! The staff here are all mainly hard working I realise the shortcomings in hospitality, leave staff to work longer shifts than perhaps they normally would. The staff were all helpful and nice. It isn’t a hotel that we would return to. Although we would return to the island, the climate is wonderful.

The Prstana Promenade is a wonderful hotel, situated in a great part of Funchal. Excellent facililties, 3 pools, great rooms. The staff are fantastic and nothing is too much trouble. We have stayed at the hotel for many years. Madeira us beautiful and the Portuguese people are so welcoming. Another great holiday. We shall be vack

Outstanding customer service from all the staff, nothing was too much trouble. We were made to feel so welcome and our stay was memorable for so many reasons. The SPA facilities were great as were the outdoor pools. There was a huge variety of food at breakfast and dinner. The hotel itself is immaculate, very modern and clean. Highly impressive overall! My only small issue was the pillows were very hard and uncomfortable. Thank you so much to all those that work so hard to provide us guests with an amazing experience.