Guest User
October 11, 2024
Our stay at Pestana Promenade was not as positive as we would have liked. Whilst we agree in the main that the staff worked very hard, we felt there was a great deal lacking about our stay. We did raise all issues locally , however, we felt we should share our thoughts about the room and pool area. The quality of the mattress is very poor, its either old or cheap I’m not sure which, it was like sleeping on a jelly with your head on a rock. Housekeeping tried to help by using a mattress topper, however this didn’t alleviate any issues for us. Pillows were replaced for slightly less rock type. I understand new mattresses are being rolled out soon. The room was lacking , mini bar had a single small bottle of complementary water that required a bottle opener, there wasn’t one. The bathroom clearly in need of updating , the housekeeper left just one flannel for 2 people. Towels were poor quality and shower isn’t great. 2 mornings of no water wasn’t helpful for toilet flushing . The location of our room wasn’t very desirable as it was just 3 rooms from the end of the oceanside part of the hotel. With local children screaming all night in the crèche and floodlit tennis courts, I realise nothing can be done. It made sitting outside in the evening not relaxing The balcony furniture resembled a dining chair, on closer inspection it was plastic and I have honestly never seen such odd outdoor furniture, again not comfortable at all ( not that we could sit out for long as mentioned). The pool loungers are very old, hard plastic with mesh, no comfy mattress here. They are a bad design and when it’s hot naturally the plastic moulding is very hot to touch! The pool area is rather dangerous , there appears to be no anti slip design as I watched a number of people slip and fall. The pool wasn’t clean, after 4 days I did complain that the interior of the pool and the pool furniture was very grubby. This prompted daily hosing down, although pool still remained unclean for the duration. Most people we met here had stayed multiple times, and had timeshare type of accommodation. The evening buffet initially seemed a small offering, but actually it had many choices, once we looked closer, our favourite was fisherman’s night! The staff here are all mainly hard working I realise the shortcomings in hospitality, leave staff to work longer shifts than perhaps they normally would. The staff were all helpful and nice. It isn’t a hotel that we would return to. Although we would return to the island, the climate is wonderful.