Pestana Village Garden Hotel

Unfortunate bad weather meant staying inside more, mostly in the bar!! The usual staff Manuel, Bella, Catia, Claudia etc helped make it enjoyable also new staff members, especially Khan , always busy, always happy, always smiling, a definite asset to the team and hotel. Phillipe and Danilo make a visit to the bar a guaranteed interesting experience!!! Buffet restaurant needs improvement on every level, many negative comments on here saying same thing. Managers should take note and make the significant changes needed. Fabio and Francisco on reception a joy to deal with... "Bell Boys" also very accommodating and efficient. Looking forward to returning

WARNING!!! I DO NOT RECOMMEND. THE HOTEL IS DIRTY, THE SERVICE IS RUDE, BUGS IN THE ROOM AND A PROBLEM WITH CHANGING THE ROOM, YOU HAVE TO ASK THEM TO CHANGE THE TOWELS, NO AIR CONDITIONING, DANGEROUS FAN, DIRTY ROOMS, NO AIR CONDITIONING, DANGEROUS FAN, DIRTY ROOMS DO NOT BOOK THIS HOTEL.

We have visited Pestana Village in the past and returned Dec 2024 because it has very good customer service, the grounds are lovely and the hotel’s location makes it easy to walk into Funchal. As others have commented, Pestana Village is quite worn and is well overdue a thorough refurbishment. However the food during our recent stay was really poor and very disappointing. Mixed salads and vegetables that all tasted the same, tough meat and unappetising fish dishes that had been kept warm for hours, virtually no hot vegetable dishes and what there was very poor quality, blancmanges every evening of different colours but no flavour. It felt like everything is made using the cheapest available ingredients, probably from tins, jars or packets. With Jet2 we were paying the equivalent of £200 a day for a couple half board which really is enough to provide good quality, fresh food. Someone somewhere is making a very healthy profit! Despite the lacklustre food, all the staff were always friendly and helpful.

Good hotel overall. Note there is no air conditioning. They have ceiling fans. The property has older aged look/decor but other than that its clean and tidy, very friendly staff, good food included.