Suite Hotel Jardins Da Ajuda

We were staying at this hotel for 2 weeks.In the second week I was lying on a sun bed around the empty pool (no water). I decided to go to the outside toilet instead of the inside toilet near the reception. I approached the concrete step into the toilet & put my left foot down on it,my foot shot from under me & I hit the floor.My left knee was out of place & I tried to put it back.I then tried to raise myself but I could not. The step had been wet & greasy & I slipped on it. The 2 gardeners came to my rescue & called the staff who then called for ambulance.Eventually 3 paramedics arrived & put me on a stretcher.I was then lifted into an ambulance & my partner came with me to the local hospital.7 hours later I was diagnosed with a ruptured Quadriceps tendon (very bad injury). I was put in plaster from thigh to ankle & discharged.I was put in a taxi & went back to the hotel. No crutches or wheelchair. Fortunately one of the doorman/security found me a pair of crutches & the hotel wheelchair.Top man who saved the day. During the next 4 days,not one person from management came to see me or even speak to me as I hobbled about the hotel.The following day after the incident a yellow hazard sign was placed by the toilet.The Jet2 rep said that a rubber mat should be placed outside the toilet. In short,please be aware when you go to this outside toilet.My slip has cost me dearly in terms of an operation to re-attach my knee cap back onto the tendon.6 months rehab & regular physio to be able to walk again.This happened on the 13th of Jan 2025.As we left the hotel on the 17th I was given an envelope containing the accident report by a receptionist not management.It read "Mr Russell informed reception that he had slipped".That was the extent of the management involvement. I did not inform reception at all,I was on a stretcher heading towards the ambulance & hospital.It must have been staff who informed them. So there you have it,tread carefully if you use the outside toilet. Cheers.

On arrival I was checked in by a very helpful lady. I had not printed my Jet2 Hotel Voucher. She explained to me how to download it from the app and email it to the hotel. Ok the hotel is dated but I felt very comfortable. The reception area was fully open. There is a building site over the road but to be honest the wind noise from the parasols was louder than the building work. In my opinion you should ignore previous bad reviews.

Were were on group walking holiday with a company. We got rooms on the first floor facing road. Noise was increased by scraping furniture on rooms above etc Receptionist was dour & disinterested. Room was spacious & I thought clean , but I trod on a cockroach on night 4 when room was unlit. Next door ( in our party) had a cockroach too. Different night. We both reported it , to almost no interest. Hotel caters to tour groups & restaurant is very busy. Breakfast selection quite good , but tea water is out of machine so never hot enough. Our package tour was half board. Evening meals were not great .Food replenished as evening goes on . Desserts particularly poor. We ate out on last night for a treat.