Guest User
August 13, 2022
Since the beginning of 2022, I have been staying in the Iizaka Onsen area almost every month, but this was my first time here. And it has become one of the inns I never want to use again. I have seen high-scoring reviews, but for me, it was a truly rare and terrible stay. Details are below. I thought I could use my card for local payment from the OTA guide, but in fact, the plan I booked this time secretly said that local payment was only cash. When I made the reservation, it was displayed as if either payment was possible, so I didn't notice, and when I arrived at the inn tired and checked in, I found out, and was disappointed. I chose a room in the middle so that I could see the stream, but I wonder if it was worth it. In addition, I don't know if the TV in the next room was loud, but it leaked out until after midnight at night and from after 6am in the morning, which bothered me and made it difficult to relax. Also, the intake of the ventilation fan in the water area was covered in dust. In addition to the old facility, I wondered whether it was properly cleaned. The hot spring is said to be free-flowing, but the open-air bath was lukewarm and it didn't look like it would be free-flowing. The indoor bath was warm, but the water was only trickling out, which was far from being free-flowing. As the previous guest had said, is this really a free-flowing hot spring? I wondered. There were no cotton swabs in the amenities, and the other amenities were not very considerate. The breakfast I chose was also a bit different from the image on the website, with only a few side dishes, and perhaps the rice was not cooked properly or had been sitting for a while, so it didn't taste good. There was also no Wi-Fi in the breakfast area. What was particularly disappointing was that, although the inn advertised itself as being fully prepared for COVID-19, one of the staff members was wandering around the building without a mask, and I passed him in the hallway. Then, at the breakfast area, he was talking to another staff member about the dinner time of the previous night's guests, and I could hear everything they were saying about the facility's circumstances. He seemed to be elderly, but there were other staff members there, and they didn't seem to notice, so they just ignored him. I wasn't expecting it to be as good as it was listed on the official website, but there were so many discounts that I felt I should have stayed at a good, inexpensive Iizaka Onsen inn nearby instead of going all the way there.
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