Guest User
February 7, 2025
I have used this service often, but this time, due to snow❄, I was unable to arrive at the hotel and had to cancel. I contacted them to explain the situation, but because I canceled less than three days before, I was forced to abandon my stay and was not given a refund. I didn't want to abandon my stay, but they said that rules are rules. It can't be helped because the weather is unpredictable three days in advance. Other hotels allowed me to cancel, so unfortunately I won't be asking them to stay again.
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