Guest User
October 10, 2024
Wow where do I start. Pros: 1. Perfect location which is beach front, close to restaurants and shops, 15 min walk from the train and bus station. Cons: 1. On arrival I told the guy at reception I had a booking, he asked me for my confirmation which I could find to hand, all he had to do was look on the computer. He eventually gave me a key card and said my room was 109 and showed me to the lift. 2. As I got out of the lift, the hallway was in darkness and I was never told that there was a light switch on the wall as you exit the lift so I walked down in the dark to my room which was stuck in the corner, as I open the door my heart sank as this was my first visit to this hotel but my 3rd visit to Fuengirola. 3. The room was less than basic, as I walked in I was greeted by a large dirty black box on the ground next to the first of 2 single beds,I opened the black box to find it was a fridge, the last time I saw a fridge in that condition it was on a skip ready to be dumped, it was even worse inside with brown water sat in the back and filthy doors, so there was no way I was putting anything in there. There was also some type of weird foil wrapped around the back of the fridge covering goodness knows what. I pulled back the bedding which is the first thing I do whenever I stay in a hotel and the sheets were clean. 4. The door to the balcony didn’t close which was a safety concern for me given that I was on the first floor and wasn’t given any other option. Balcony chairs and table where tired and dirty too. 5. I checked the bathroom next and this clearly hasn’t been updated since 1980, the taps on the sink and shower were rusty and the shower curtain should have been replaced with a screen for hygiene, so I dumped my stuff and headed down to the supermarket to but some cleaning products because it wasn’t my type of clean. 6. In the evening I took a shower with my sliders on because my feet were NOT touching that bath, when I got in the bed, the bed was clearly broken as I was sliding to one side and the other bed I could feel all the springs as it had no comfort whatsoever. 7. I was complaining to my sister when I rang here and she said to ask them the next day if you can change rooms, the next day came and decided to go about my day and ask when I came back in around 5pm if I could change rooms and the guy that checked me in asked me what was wrong with my room, I told him, the bed is broken, the fridge is dirty and the doors on the balcony don’t close properly, then and frumpy old women sat at the computer barked at me “you should have asked this morning became we don’t have any rooms left” I looked them both dead in the eyes and repeated, the fridge I’d dirty and can’t be use and the bed is uncomfortable, they could see I wasn’t going to let this go, she turned around back to the computer then he handed me a new key card for room 409 and ask me to check it to see if I was happy with it, I checked it and although not great it was defin