Quality Inn

I was fortunate to have chosen to stay at this lovely hotel on June 23rd and 24th, 2025, and am so pleased with my experience. These were two of the warmest days of the year so far, and I was looking for a pool to relax in on my days off. What a great choice this turned out to be. The hotel is easily accessible, located right off I-81 and just off a major highway. I found everything about the property pleasant and appealing. This hotel had been renovated relatively recently, and I loved the vinyl tile flooring in my room. The rest of the property, including the lobby, breakfast area, and hallways, was clean and attractive. The pool at this property was perfect, and I have enjoyed pools at many other properties in this area for years. On two of the hottest days of the year, I enjoyed a crystal-clear pool with very warm water, and it was obvious that a lot of care had gone into its upkeep. There were plenty of deck chairs available, as well as two umbrella tables. There were many others there enjoying the pool, and I have a feeling it’s a favorite among guests. This hotel is conveniently located near several restaurants (including full-service options), a 7-Eleven, and a gas station. The Denny’s on-site is conveniently accessible through a single door in the hotel lobby, making it an excellent arrangement for guests like me who love a 24-hour diner. There is no other chain restaurant-hotel partnership like this in the area. Of course, the hotel offers a great complimentary breakfast, which includes biscuits, gravy, eggs, sausage, cereal, and waffles. I am always impressed with the complimentary breakfast served at Choice Hotels and have never been disappointed. This is truly a great bargain, especially for families. Lemon-infused ice water and coffee were available in the lobby area, which I loved. My room was clean, comfortable, and very quiet. I had a great night’s rest both nights I stayed, and could hear nothing from neighboring rooms. I always enjoy the number of pillows provided on the beds at these hotels, and the mattress and bedding were fantastic here. There were plenty of electrical outlets for my electronics, and I made the most of those. The housekeeping staff does an outstanding job at this property, and it is clear how much they care about the quality of their work. That goes a long way for those guests who are considering a return. Overall, my experience here was truly amazing. Thank you to Nicole, the front desk staff, and all of the housekeeping staff for doing what you do. Many things about this property make it outstanding, but your evident commitment to excellent customer service is what I love the most. I appreciate how kind and approachable all of you were during my stay, and I look forward to returning many times in the future.

The staff was very accommodating and friendly. The included breakfast was much more than I expected. My room was nice and the bed was reasonably comfortable. But I could hear trucks passing (on the nearby highway) and using their air-breaks all night long, unfortunately. There was a Denny's immediately adjacent to the hotel if I had chosen to eat there. I had never been to Winchester so I wasn't familiar with the area or where the hotel was located in relation to where I had planned to go.

What I really appreciated during my 8 night stay was the excellent housekeeping. I have stayed in several hotels in the United States and this Quality Inn has the best team of housekeeping I've ever seen. The front desk ladies are very kind and helpful especially since I'm on crutches and walker so they helped me carry things that I just couldn't carry. The things I didn't like are the beds- to me it felt like I was sleeping on a concrete slab. I would suggest for people like myself with back issues to ask if we would like two mattress pads on the bed to make it softer. The other thing is the door slamming, I would be going to sleep and someone would slam their door so hard that half of the hallway would shake. I would suggest adjusting all of the doors so they don't slam, this is annoying when you are sleeping and someone goes in or out of their room at 5:00am or 11:30pm and wakes you up.

I was very pleased with everything except the bed pillows. They were small and square. Just couldn't get comfortable

III liked the professionalism, friendliness, helpfulness,the cleaniness,the decorative eset up pf the room.

Woke up with bites all over my chest and stomach. Ants although the room.