Spa Hotels in Frankfurt

found the room to be really spacious, nice, and clean. However, there were a few minor issues. The guest toilet lacked a trash can, the safety box wasn't working properly, and there was still some trash left in the kitchen bin. Additionally, the socket for the TV power was not functional, and only one socket next to it worked, preventing me from plugging in my laptop to the tv in the living room. I do not recommend room service food. The currywurst and burger were quite bad, and I didn't feel well for the rest of the day after eating them. On a positive note, the front desk reception was excellent. They were very understanding when I requested an upgrade and provided a really nice room for a reasonable fee. The price is quite high, likely due to the European Cup. Despite the issues, I would consider staying here again if the price is more reasonable.

Very very close and convenient to station.not to far a walk to nachtleben and shops, most of the staff are really nice and helpful. There's a coffee machine in lobby, and the pool are is ok . Its a basic byisness hotel so for what it is I can't fault it. I've used before and will return happily. The double rooms are spacious. and the single are always fine.

The location is very good, there is a tram stop at the door. Not far from the downtown, and avoiding the noisy environment.

Disappointing for a four star. As we arrived prior to check in time, we asked if we could leave our bags in a luggage room. The nice lady at reception put tags on our bags beside the desk and we went about our business, assuming they would be put into a secure room. We had valuables such as a laptop in the bag. We were disappointed to see our two cases still beside the desk when we came back to check in. There was new staff on reception at this point, we picked up our bags without anyone asking for verification that they were ours - not very secure! On the Saturday night, there was a very loud party going in until after 4am a couple of rooms down meaning we got hardly any sleep. Definitely not soundproofed rooms as advertised!! At 4am I could hear commotion in the hallway so I opened my bedroom door to ask them to be quiet. I was very surprised to see a deliveroo driver dropping off food. I did not think it was acceptable for a deliveroo driver to have access to the bedrooms at that hour of the night. We arrived back to the hotel late on the Friday night and there is no security checks at the reception. The door is open and we freely walked up to the third floor no questions asked. Usually the front doors of hotels are manned during the night to ensure safety of it's guests. The hotel did not feel secure. The mini fridge was poorly stocked and when I rang down for prosecco (which is on the mini bar menu) I was informed they did not have any. This was disappointing given it was NYE. Because of covid rules the hotel bar was closed so we couldn't access any drinks in the hotel. It was a double room but did not have a double bed. Two single beds which moved easily out from the wall when sitting up in the bed. Bathroom was nice but smell coming from drain. Disappointing stay overall.

The reservation for my stay was made via my travel agent. This is not normally a corporate approved hotel and I now understand why. When making the booking the agent requested early check-in, but did not request guaranteed early check-in. That means if a room is available upon arrival one can check-in. If no room is available one has to wait until regular check-in time which in this case is 15:00. The hotel is located next to the trade and convention center. There are no events as yet due to the pandemic. The hotel is quiet. I arrive and ask to check-in and am told I could only do so as of the official check-in time. When I mention early check-in had been requested by my agent a second receptionist appears and confirms that rooms are available. She also proceeds to inform me that I need to pay a EUR 40 fee for early check-in. I challenged this and mentioned that no other hotel will charge such a fee if rooms are vacant at the time of the person arriving wanting to check in. The receptionist explains that staff had to work faster to ensure the room would be available for early check-in and hence the fee. As it turns out the room was last cleaned, aired and disinfected April 27th, a full six days prior to my arrival. Hence this fee is simply to rip off of guests. While the rooms are fine, the hotel is centrally located and well connected to public transport, this organized extortion means I will never book this place again.

Didn't reply to the hotel's pre-arrival request for guest information, and while waiting (a long time) to check-in I couldn't see or figure out what the benefits would have been if I'd completed that pre-arrival form. The free shuttle bus stand at Frankfurt airport was almost impossible to find in all the stupid construction zones and I arrived at the hotel well after midnight. (If anybody ever tries to mention how efficient the Germans are, I'll present Frankfurt airport as glaring evidence to the contrary.) It was 50/50 with the hotel check-in staff: the gent at the non-aircrew part of the front desk took ages with the young family who sounded like they were repeatedly asking for something that was not possible. Those of us in the queue behind grew increasingly despaired - would any of us actually be able to use the hotel rooms we paid for that night? I was the third person who abandoned this hopeless queue and went to the ”aircrew only” part of the desk for help. Much much better! Checked in quickly with pleasant small talk to boot and I was in my comfortable room a few minutes later. When checking out the next morning I half expected to see that tedious young family still arguing with the front desk.

This is a 100% honest review. And i will try to write as much to help other Customers who are looking for Hotels to book. I know how hard it is to read Reviews and all, but i hope this will help. This Hotel has the best service of all! From the Valet Parking, to the Receptionist (who speaks perfect English), to the Room! ROOM: First impression in entering the room, was.. WOW. IT SMELLS CLEAN AND GOOD! It is big enough for 2. They provided us 2 free Water Bottles, they have Shampoos, Body Soap, and Lotion. The Pillows are Comfortable, Bed is really Big (but don’t expect too much) it is just good enough to sleep. If you’re looking for EXTRA comfort for sleeping, this is not the one for you. They have Airconditioning (which is really important), and it works PERFECT! BREAKFAST BUFFET: They have wonderful WAITERS AND WAITRESSES! They will go extra mile for you like when you get your Coffee yourself, they will offer to do it for you. It gives a lot of choices when it comes to Food. Their FOOD is superb! I still can’t get over with the Waffles 😅 it is true that it’s a little bit Pricey, but if you’re a Breakfast Person, i would highly recommend you to get this one! 😊 Overall experience, it was excellent!

The first stay was 4 nights and 2nd stay was for 1 night during May 2023, the hotel has a prime location, close to everything you would need; undergrounds, shopping, taxi slots, supermarkets, and restaurants.. everything is located within 1-3 minutes walking distance. Service at the hotel is excellent and their dining options are reasonable particularly the 7th floor panoramic view restaurant. The only thing I didn’t like was the AC in the room .. it doesn’t cool at all and the room was too hot and had to open the window and suffer street noise. I will certainly consider booking it again ONLY IF AC IS FIXED.

Everything was nice, nice an frendly staff and very comfortable beds. The Spa area is beautiful its in the 12 floor and has a view all around the hotel and the city. It was very nice and peaceful and not far away from the city.

Everything was perfect, but it was ruined by this gentleman. The reason was that we needed to store our luggage, but the hotel's front desk on duty in the morning did not allow us to store our luggage, because the only three large lockers that could store luggage were full. But their booking website said that they provide hotel storage services. We said that we have a lock and can lock three suitcases together and we are responsible for the safety of the suitcases. We hope to put the suitcases in the baggage room because it is a large room. We confirmed with him three times, and he always said ”no, you are not allowed/you can put it other places not here/the only option is the train station.” I went to the hotel manager to confirm whether we can store our luggage. She immediately said yes, you can store it directly at the front desk, and took out the luggage storage sticker and luggage collection receipt, that is, all the procedures are mature and standardized. So we have reason to suspect that this staff member is deliberately making things difficult for us, and even suspected of racial discrimination. The other staff members I met after checking in were very friendly, but this person completely destroyed the image of the hotel.