Tianguo Cuican Apartment

Tianguo Cuican Apartment Reviews

Tianguo Cuican Apartment

Floor 1, Section 1, Zhaoyang Building, No. 66 Tongji East Road, Chancheng District, Foshan, Guangdong, ChinaView Hotel Details
Tianguo Cuican Apartment
Tianguo Cuican ApartmentTianguo Cuican ApartmentTianguo Cuican Apartment
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Tianguo Cuican Apartment Guest Reviews

4.3/5
553 review
Verified reviews
Location4.4
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(553)
Positive reviews(527)
Reviews with photos/video(86)
Friendly front desk staff(42)
Easy to get around(17)
Convenient parking(13)
Loved the night views(9)
Average sound insulation(9)
Close to metro(9)
Perfect for business trips(6)
Stayed multiple times(5)
Negative reviews(26)
Ali Taha Ali
Light Luxury Duplex Loft Double Bed Room
Stayed in Nov 2024
Business travelers
10 review
3.0/5
Posted on Jan 19, 2025
They will take deposit in the counter. The receptionist was very poor.
Response from Property: Dear guest, we are very sorry that we could not satisfy you. We will actively improve our shortcomings and look forward to your visit again so that we can have the opportunity to provide you with better services.
Guest User
Light Luxury Duplex Loft Double Bed Room
Stayed in Jan 2025
Solo travelers
6 review
2.2/5
Posted on Feb 2, 2025
For the price the place was very big. However bathroom still had mould and embedded grime within the tiles. Laundry was provided but laundry detergent was not available which defeats purpose of having a laundry. Wall were thin and could hear neighbour sounds in middle of the night. Redeeming features were the comfortable bed and the loft setting. For the price it is worth a short stay and if looking for a place to just sleep only. Would not recommend any stays longer than 2 nights.
Response from Property: 感謝您的詳細反饋。我們非常重視您的入住體驗,並對給您帶來的不便深表歉意。關於浴室黴菌和瓷磚污垢的問題,我們會立即安排清潔和維護,確保衞生條件達到標準。對於洗衣服務中缺少洗衣粉的情況,我們會立即補充,並加強相關服務的檢查,避免類似問題再次發生。關於隔音問題,我們理解這可能會影響您的休息,後續我們會考慮採取一些措施來改善房間的隔音效果。同時,我們很高興您對床鋪的舒適度和閣樓設定感到滿意。您的建議對我們非常重要,我們會努力改進,爭取為客人提供更好的入住體驗。如果您未來有機會再次光臨,我們會確保您的體驗更加舒適和愉快。再次感謝您的反饋,祝您一切順利
Guest User
City Light Luxury Duplex Suite
Stayed in Nov 2024
Family
5 review
3.0/5
Posted on Dec 26, 2024
Big room with 2 queen bed and 1 single bed. But bathroom is at 1st floor, separate from the bedrooms. Comes with a washing machine but not equipped with dryer.
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Jasmine
City Light Luxury Duplex Suite
Stayed in Jun 2024
Family
6 review
3.5/5
Posted on Sep 24, 2024
BEST HOTEL TO STAY IN FOSHAN. JUST COME TO FEEEL THE CLEANINESS OF THE HOTEL!
Response from Property: Dear guest, we are very sorry that we could not satisfy you. We will actively improve our shortcomings and look forward to your visit again so that we can have the opportunity to provide you with better services.
Guest User
Dream Circle Fashion Double Bed Room
Stayed in Dec 2024
Other
38 review
5.0/5
Outstanding
Posted on Jan 7, 2025
On the good side, parking is convenient. There is no parking fee. You can check out at 2 o'clock at the latest. On the good side, this is the rarest room I have stayed in in many years of travel. A duplex room can actually design every space as perfectly as in Hong Kong. Instead of wasting the attic-style room, the duplex room can be disassembled and divided into two rooms. I stayed there for one night. The residents upstairs made a ticking sound when walking up and down the stairs. The door of the room was directly opposite the stairwell of the duplex room. The room was not clean. What is acceptable but unacceptable is that when the bathroom door in the room is opened, the whole room is filled with the smell of latrines and sewers. The sewers in the bathroom are like the latrine pipes bursting. The smell of the latrines is unbearable. The corridor passing by is in Other rooms also smelled the leaked odor. I hope the store can see and repair the above problems.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that we could not satisfy you. We will actively improve our shortcomings and look forward to your visit again so that we can have the opportunity to provide you with better services.
zzjj 520
Daka Loft Duplex Double Bed Room
Stayed in Sep 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Overall it's good. The retest room has convenient transportation. There is a subway nearby and there is a free parking lot🅿️ 24-hour parking coupon. The lady at the front desk on No. 5 is also very nice and the service is very good👍🏻 Will come back next time
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying at Tianguo Bright Hotel. Getting your affirmation and recognition is our best reward. Serving every guest well is the unremitting goal of all our hotel employees. Our hotel adheres to the people-oriented and customer-oriented principle. Based on the service concept of respect, we strive to provide every guest with complete equipment and facilities and high-quality services, so that every guest can have a good stay experience at home. Guest satisfaction is our driving force and direction of efforts. , all hotel staff welcome you to visit again and wish you a happy life and everything goes well.
Guest User
City Light Luxury Duplex Suite
Stayed in Aug 2024
Family
10 review
4.7/5
Amazing
Posted on Sep 27, 2024
It's quite satisfactory. I saw two Xiaoqiang and didn't respond in time because I knew the staff had sprayed pesticides and didn't want to change rooms. Moreover, overall the room was clean and there was a washing machine. The location of the apartment was easy to find and it was close to the subway. It's a good experience
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Anonymous User
Light Luxury Loft Duplex Twin Room
Stayed in Jul 2024
Couples
16 review
3.7/5
Posted on Aug 24, 2024
The style of the room is really good, but it's a pity that the hygiene is a bit poor. I just took a shower and took the bath towel and found this situation. Also, when I checked out in the morning, the points on Ctrip said that I would check out at two o'clock in the afternoon. At 1:30, the aunt knocked again. The front desk called the door or something because they were afraid that we wouldn't check out, right? So urgent
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. We have reported cleaning issues to the cleaning company and room inspection issues. If you check out at 2 o'clock, it is normal for us to call you at 1:30. We will confirm with you whether you want to check out today or extend your stay. If you extend your stay, we will reserve it for you. If you check out of this room overtime, you will be told that we did not notify you of the check-out time. The front desk called you and did not answer the phone, so we asked the aunt to knock on your room door, so we will disturb you in order to cause unnecessary misunderstandings. Please understand our work and we will inform relevant departments of your opinions to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
J_qianqian
Noble Duplex Loft (Double bed)
Stayed in Nov 2024
Booked for others
23 review
5.0/5
Outstanding
Posted on Dec 31, 2024
The first time I checked in, the experience was pretty good. Duplex double bed room. The service at the front desk on No. 5 was very good. There was a free parking ticket to collect. I will come back next time.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying at Tianguo Bright Hotel. Getting your affirmation and recognition is our best reward. Serving every guest well is the unremitting goal of all our hotel employees. Our hotel adheres to the people-oriented and customer-oriented principle. Based on the service concept of respect, we strive to provide every guest with complete equipment and facilities and high-quality services, so that every guest can have a good stay experience at home. Guest satisfaction is our driving force and direction of efforts. , all hotel staff welcome you to visit again and wish you a happy life and everything goes well.
Guest User
Light Luxury Duplex Loft Double Bed Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 3, 2024
The service attitude of Xiaolin at the front desk is very nice. She answered all questions and asked me to check out. I forgot to bring the charger when I checked out. She quickly helped me get it up and take it out so that I didn’t have to go up. The design style of the apartment is simple and fashionable, and the decoration is simple and generous. There are all the furniture and appliances without too many decorations. It feels very comfortable and natural. The apartment is in a very good location, with complete supporting facilities around it, making life more convenient. Although simple, the comfort and functionality of the apartment are not affected at all. Living here you can enjoy the perfect combination of fashion and comfort. Already shared with friends around me!
Original TextTranslated by Google
Response from Property: Dear guests of Foshan Tianguo Bright Hotel Apartment, hello! Thank you for your five-star review despite your busy schedule. We are very honored to provide you with a satisfactory stay experience. Foshan Tianguo Bright Hotel Apartment is a duplex 5-meter internet celebrity hotel apartment with a European LOFT style theme. The hotel's unique LOFT design brings a freer and comfortable space, with sleeping on the upper floor and living on the lower floor. The living room is separated, free and bright. Each room is equipped with fully automatic washing machines, refrigerators and other home facilities. Our hotel offers discounted parking and overlooks the vastness. You can have a panoramic view of the urban night view; there are various shopping malls, food streets and other entertainment venues in the surrounding area. In addition, it only takes 40 minutes for us to go to Guangzhou South Railway Station, which is very convenient. It is the first choice for travel, entertainment and accommodation. Foshan Tianguo Bright Hotel Apartment sincerely looks forward to your visit again with your family and friends.
Guest User
City Light Luxury Duplex Suite
Stayed in May 2024
Travel with friends
1 review
2.2/5
Posted on Jun 3, 2024
The check-in time for the order was after 14:00. When we checked in after 2 o'clock, we were told that the guest in the room had not left yet, and no one answered the call, so the room could not be given to us yet. It was a completely unacceptable reason. I asked him if he had asked someone to knock on the door, etc., but there was no response. He said that he could arrange another room on the same floor for us to rest first, and we accepted it (no check-in), but we still have no response. No further word on the condition of the room. When we were about to go out again at around 5 o'clock, a suspected cleaner (without uniform/employee ID) came over and said that the room was now ready and could be moved. But since we had to rush for the trip and our luggage was unpacked, we couldn't move it right away, so we told her that we were leaving and the car was waiting for us. We would check in when we came back. But she had a bad attitude and said that we had occupied two rooms (I don’t know how we got two rooms because we hadn’t checked in yet). She said that the move would be quick and she wanted us to move right away, which was simply unreasonable. The attitude was so bad that we decided not to tell her and went directly to the front desk. The front desk didn't argue and agreed to come back and deal with it later. To be honest, the room access was okay, but the corridor was very dark. So overall, I don’t recommend it at all and will never book again. It was a very poor and unacceptable experience that affected my mood.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. When you arrive at the front desk, our front desk staff will explain to you immediately and arrange other rooms for you to rest first. Our front desk has also been communicating with the guests staying in the room after the guests check out. Our cleaning aunt will also go over as soon as possible. After cleaning this room, I will go over and let you know right away. I just happened to meet you and you need to go out. Auntie is thinking that the room is right opposite. It only takes a minute for you to move it. Because the room you have used, our auntie needs to clean it again, so please carry your luggage. We have no way to clean this room or open it to other guests. I'm sorry for causing misunderstandings.
Guest User
Exclusive Super Duplex Double Bed Room
Stayed in Nov 2024
Business travelers
7 review
2.5/5
Posted on Dec 29, 2024
The equipment switches are broken
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Daka Loft Duplex Double Bed Room
Stayed in Jan 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 24, 2024
Just drive over and navigate directly to their hotel. It is recommended to park in the underground parking lot. There is no temporary parking in the underground parking lot. There is no free parking coupon. The exit of the above-ground parking lot is also very convenient. I can check in directly at the front desk of their hotel. When I checked in, I asked the staff to help me arrange it. The one on the higher floor was directly assigned to the 31st floor. The service attitude was very good. The surrounding supporting facilities are all available. It is very close to food, drink and entertainment. It is also very close to the Foshan Line 3 subway station. It is super convenient to come from Guangzhou. The room was also very surprising. The price is very cost-effective in the city center. The room has complete supporting facilities, is clean, tidy and comfortable. I simply don’t want to leave after staying there. There is parking. When you check out, remember to scan the parking ticket at the front desk before going out. Otherwise, you will have to pay for parking at your own expense. I will stay at this hotel next time I come over. I really love it [strong]
Original TextTranslated by Google
Response from Property: Dear guests of Foshan Tianguo Bright Hotel Apartment, hello! Thank you for your five-star review despite your busy schedule. We are very honored to provide you with a satisfactory stay experience. Foshan Tianguo Bright Hotel Apartment is a duplex 5-meter internet celebrity hotel apartment with a European LOFT style theme. The hotel's unique LOFT design brings a freer and comfortable space, with sleeping on the upper floor and living on the lower floor. The living room is separated, free and bright. Each room is equipped with fully automatic washing machines, refrigerators and other home facilities. Our hotel offers discounted parking and overlooks the vastness. You can have a panoramic view of the urban night view; there are various shopping malls, food streets and other entertainment venues in the surrounding area. In addition, it only takes 40 minutes for us to go to Guangzhou South Railway Station, which is very convenient. It is the first choice for travel, entertainment and accommodation. Foshan Tianguo Bright Hotel Apartment sincerely looks forward to your visit again with your family and friends.
Guest User
Light Luxury Duplex Loft Double Bed Room
Stayed in May 2023
Family
1 review
1.2/5
Posted on Jun 14, 2023
The hygiene is not good. There are cigarette boxes and cockroaches in the cabinet! ! No shower gel, shampoo
Original TextTranslated by Google
Response from Property: We are very sorry to give you a bad check-in experience. We will verify your feedback and understand the situation to improve service and hygiene. If you have any problems during your check-in process, you can also report it to us. We will deal with it in time and provide service until you are satisfied. I wish you a happy life!
Guest User
City Light Luxury Duplex Suite
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 17, 2024
Ms. No. 2 provides enthusiastic service
Original TextTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!