Rede Andrade Cecomtur

I would like to formalize my complaint and request for a refund regarding my accommodation at the Rede Andrade Cecomtur Hotel, between 17/01 and 19/01, which was made through Trip.com. Upon arriving at the hotel and checking in, I realized that the room provided did not correspond in any way to the images and information presented on the hotel's website, which were the basis for my choice. The photos of the room indicated an environment in much better condition than what I found, which caused me great frustration. Furthermore, the room was in unsanitary conditions, with moldy and peeling walls, moldy and leaky wooden furniture, which would not only compromise the comfort of the stay, but also put my health at risk, given the potential for worsening respiratory problems. related to mold. In the bathroom, there was also the presence of insects, including spiders, which demonstrates a total lack of care and cleanliness in the hotel premises. When questioning the receptionist about the discrepancy between the room and the images on the website, I requested an exchange for the room that had been shown on the website, but I was informed that this room did not even exist in the hotel, since, according to her, the photos were merely illustrative. In other words, I was not given the option to exchange. Therefore, immediately after noticing the inadequate conditions and not receiving a solution, I checked out of the hotel and had to look for another accommodation, incurring significantly higher costs, as I had to make the reservation on the spot. Therefore, I request that Trip.com contact the hotel so that a full refund of the amount paid can be processed, as the service was not provided as advertised and, in addition, I had to bear extra costs to resolve the situation . I await urgent feedback on the resolution of this case.

A shitty hotel. They don't speak Spanish, despite having a majority of Spanish-speaking passengers, very low-category facilities with stained mattresses and covers, lack of daily cleaning in the room, very low-quality toilet paper as well as towels, they seem from the last century (very used). Annoying noises throughout the night without being able to really rest. They don't have Wi-Fi service, despite it being indicated in the advertising it doesn't connect at any time. Very basic and low-quality breakfast with no variety. The elevators fail with the risk of accidents. They don't provide any solution when there are problems. Not recommended in any case, it's just a waste of money as tourists. Expensive for the terrible service.

Wonderful service, clean environment, great breakfast

The hotel is in a great location. I was able to do almost everything I wanted to do on foot. However, the service left something to be desired, not because of the staff, who were all very attentive and welcoming, but because of the hotel's administrative process. It was the longest check-in I've ever done at any type of accommodation. I think this is something that needs to be given more attention.

In terms of hygiene, it's pretty bad. The furniture and room are also very old. The breakfast isn't very good and doesn't accommodate many people. The service is ok. The air conditioning works, and the pool works too.

Excellent location, it ends up being strategic to stay there.