Florence Santa Maria Novella Hotels

the hotel is clean, modern and has good location as the tram is right outside. everything was great except that all my jewellery were stolen while i left my room to roam around the city. all my jewellery was worth at least Eur 3,000. i left them in a box which was placed in my luggage since there was no safe in my room. but when i came back to the room after a whole day out, all the jewellery were gone. the hotel managers were helpful initially, saying they would investigate and compensate me for my loss. but after i gave them all the receipts and credit card transactions of those items which were stolen from me, the managers just ignored my emails despite me trying to ask them for any updates on the progress of my case. at the very least, they could show me the cctv and allowed me to talk to the cleaner/staffs entering my room while i was away but that didn’t happen. i dont even know what is going on now that im already back to my home country, and the hotel did not even bother to update me anything even though they promised to investigate and compensate. hopefully, someone fm the hotel could see this and get back to me please! im honestly traumatised, nvr expected that my stuffs could be stolen right inside my room in a reputable hotel.

I recently stayed at Popartment in Florence, and overall, it was a great experience. The room was incredibly spacious, providing plenty of room to relax after a day of exploring the city. The amenities offered were more than sufficient, making the stay comfortable. I particularly appreciated the kitchen area, which allowed for some light cooking. The breakfast provided was decent, with a good selection to start the day. The neighborhood around Popartment was quiet and serene, which made for peaceful evenings, yet it was conveniently close to restaurants and shops. A short walk to the tram stop made it easy to access the city's main attractions, and the nearby establishments provided a variety of options for dining and shopping. The one area where improvement could be made is with housekeeping. While it’s understandable that the room isn't cleaned daily, I would recommend at least providing a service to take away the trash regularly. Overall, Popartment is a solid choice for anyone looking for a spacious, well-located, and peaceful stay in Florence.

The hotel's facilities exude a charming, classic elegance! The balcony room was a huge plus for drying clothes, which is incredibly important for travelers. Breakfast was simple, with no hot options. However, I really enjoyed the variety of sliced hams they offered, a true local specialty. Sipping English black tea while assembling bread with those colorful ham slices and a couple of cheese slices was an absolute delight! Florence is beautiful. These experiences will become cherished memories for us. Thank you!

Very clean hotel with abundant amenities. Nice location, very close to station. Bud room and nice balcony.

Super friendly staff from the concierge to their kitchen staff. Very enjoyed the room we received as it was very spacious and clean. Great variety of breakfast options and they never left the plates empty for long always had it topped quickly. Fresh coffee served. Location was great we parked our car overnight and walked majority of the time staying here. Lots of places to eat and drink locally. Definitely revisiting this hotel if we get the chance to revisit Italy!

First off, its proximity to Florence train station is unbeatable – just a 3-5 minute walk from the exit. There's a bus stop right outside for easy transit, and a street with plenty of Chinese restaurants is also within walking distance. Check-in was quick and smooth. The body lotion, frequently mentioned in other reviews, was indeed excellent – a reputable Italian brand provided daily. I specifically chose this hotel for its modern aesthetic, as I'm not fond of old-fashioned, dim lighting, so this place was perfect. Do note that the shower is located inside the bathtub. I booked two days prior, and the price was 1300, which included breakfast. What's more, the breakfast was the best I had throughout my entire European trip (even some pricier hotels had disappointing breakfasts). The options here were particularly well-suited for a 'Chinese palate.' Although the dining area isn't large, there was a slender, curly-haired girl working there who was incredibly cute and enthusiastic, radiating energy (the 'cool and cute girl' in the picture). She greeted everyone warmly. Breakfast offerings included fresh fruit, a variety of tea bags and coffee, and perfectly cooked soft-scrambled eggs. There was also a delicious triangular-shaped egg dish. The front desk staff were also very friendly and helpful. What truly impressed me was the security; you need to swipe your room key card to enter the main building after hours, which made me feel very safe. My only minor gripes were that the air conditioning blew directly on us, making it quite chilly, and complimentary drinking water was not provided.

This hotel frequently hosts groups and provides free parking. The T2 public transport line directly outside offers very convenient access to the city center, and there are opportunities to try local steak in the vicinity. Our triple room was a bit cramped, with the single bed awkwardly placed. The front desk staff kindly cautioned us about pickpockets, but we didn't experience any issues and felt quite secure keeping our bags close. A handy feature is that the T2 tram/bus accepts credit card payments.

The room is very clean and tidy, the decoration is very style, the facilities are complete, very good

At first I was frustrated because of the location. When I checked with the reception, only we know there's tram can direct from train station to the location, as google map never show this to us, and we walked at least 20mins with our luggage. And also we booked for double bed. When we checking in, the staff told us was their mistake so unable to provide us the double bed, and promised us to chg to double at second day. Ended up they didn't chg for us. I understand that requisition cannot guarantee but since the staff promised to us so ended up we quite disappointed. Other than those above, everything was great. Would come back to this hotel again.

⭐⭐☆☆☆ 2/5 Nice room, but hidden fees and disappointing location The room itself was beautiful — clean, stylishly decorated, and comfortable for a solo traveller, even if it was a little smaller than expected. So credit where it’s due: the physical space was lovely. Unfortunately, a few things really affected my stay. I was asked for a €50 per night deposit upon check-in, which came as a complete surprise. This was not mentioned anywhere when I booked, and it hit hard as a solo traveller on a tight budget. I lost €100 before I even saw the city, and it honestly dampened the whole experience. The staff at check-in were cold and not welcoming at all, which made the arrival feel awkward. Thankfully, check-out was much better — the person on the desk was kind and friendly, which helped leave things on a slightly better note. As for location: it’s not ideal. The hotel is tucked behind the main train station down some pretty dirty, sketchy-feeling streets. It’s about a 20-minute walk to the Duomo, and for the price I paid, I expected to be much closer to the centre. Overall, the hotel itself is fine — but in the wrong location and definitely the wrong price bracket. Unless the prices come down and they’re more transparent about deposits, I wouldn’t stay here again.