Florence Santa Maria Novella Hotels

the hotel is clean, modern and has good location as the tram is right outside. everything was great except that all my jewellery were stolen while i left my room to roam around the city. all my jewellery was worth at least Eur 3,000. i left them in a box which was placed in my luggage since there was no safe in my room. but when i came back to the room after a whole day out, all the jewellery were gone. the hotel managers were helpful initially, saying they would investigate and compensate me for my loss. but after i gave them all the receipts and credit card transactions of those items which were stolen from me, the managers just ignored my emails despite me trying to ask them for any updates on the progress of my case. at the very least, they could show me the cctv and allowed me to talk to the cleaner/staffs entering my room while i was away but that didn’t happen. i dont even know what is going on now that im already back to my home country, and the hotel did not even bother to update me anything even though they promised to investigate and compensate. hopefully, someone fm the hotel could see this and get back to me please! im honestly traumatised, nvr expected that my stuffs could be stolen right inside my room in a reputable hotel.

The hotel's facilities exude a charming, classic elegance! The balcony room was a huge plus for drying clothes, which is incredibly important for travelers. Breakfast was simple, with no hot options. However, I really enjoyed the variety of sliced hams they offered, a true local specialty. Sipping English black tea while assembling bread with those colorful ham slices and a couple of cheese slices was an absolute delight! Florence is beautiful. These experiences will become cherished memories for us. Thank you!

The botel is at the best location near train station within a few minutes walk. Rooms are spacious and organized. I was upgraded to a double bed room but actually there is some issue with the aircon system for the room that I cannot adjust cooler temperature and must follow next doors for heater instead. I found out when I returned to my room at night. The staff helped me change to another room quickly.

Hello everyone. The room matches the photo, I arrived alone and they put me in a room where there was no one else, which was very comfortable. I arrived before the check-in time and they met me halfway and checked me in earlier, which is also a plus. There is a gym on the territory, it is included in the price of accommodation, but there are not many exercise machines, which is understandable because it is not a professional gym) The room itself is very spacious, the rooms are cleaned by a maid. I would also like to mention the administrator Karla. The girl is very kind and does her job well, it was pleasant to talk to her. I will come back again if such an opportunity arises.

⭐⭐☆☆☆ 2/5 Nice room, but hidden fees and disappointing location The room itself was beautiful — clean, stylishly decorated, and comfortable for a solo traveller, even if it was a little smaller than expected. So credit where it’s due: the physical space was lovely. Unfortunately, a few things really affected my stay. I was asked for a €50 per night deposit upon check-in, which came as a complete surprise. This was not mentioned anywhere when I booked, and it hit hard as a solo traveller on a tight budget. I lost €100 before I even saw the city, and it honestly dampened the whole experience. The staff at check-in were cold and not welcoming at all, which made the arrival feel awkward. Thankfully, check-out was much better — the person on the desk was kind and friendly, which helped leave things on a slightly better note. As for location: it’s not ideal. The hotel is tucked behind the main train station down some pretty dirty, sketchy-feeling streets. It’s about a 20-minute walk to the Duomo, and for the price I paid, I expected to be much closer to the centre. Overall, the hotel itself is fine — but in the wrong location and definitely the wrong price bracket. Unless the prices come down and they’re more transparent about deposits, I wouldn’t stay here again.

Apartment is near to Tram station which is just 3 stops to the Central station. It is quiet place. Staff is friendly. Since it is not hotel, they don’t clean it regularly. If we need anything like toilet paper or body wash etc, need to get from reception. It is given in room details that they provide stove but stove is not there. When we ask, they say we need to pay extra money.

Great location in Florence. The room was pretty standard and nothing much to shout about, but it was clean and did the job. The real highlight of this hotel is that it's right next to the train station, which made getting around really convenient. Perfect spot if you're planning to explore the city or take day trips. Overall, a practical and convenient stay.

First off, its proximity to Florence train station is unbeatable – just a 3-5 minute walk from the exit. There's a bus stop right outside for easy transit, and a street with plenty of Chinese restaurants is also within walking distance. Check-in was quick and smooth. The body lotion, frequently mentioned in other reviews, was indeed excellent – a reputable Italian brand provided daily. I specifically chose this hotel for its modern aesthetic, as I'm not fond of old-fashioned, dim lighting, so this place was perfect. Do note that the shower is located inside the bathtub. I booked two days prior, and the price was 1300, which included breakfast. What's more, the breakfast was the best I had throughout my entire European trip (even some pricier hotels had disappointing breakfasts). The options here were particularly well-suited for a 'Chinese palate.' Although the dining area isn't large, there was a slender, curly-haired girl working there who was incredibly cute and enthusiastic, radiating energy (the 'cool and cute girl' in the picture). She greeted everyone warmly. Breakfast offerings included fresh fruit, a variety of tea bags and coffee, and perfectly cooked soft-scrambled eggs. There was also a delicious triangular-shaped egg dish. The front desk staff were also very friendly and helpful. What truly impressed me was the security; you need to swipe your room key card to enter the main building after hours, which made me feel very safe. My only minor gripes were that the air conditioning blew directly on us, making it quite chilly, and complimentary drinking water was not provided.

Facilities: Overall it is quite new, the toilet is a little small but the room is spacious. The air conditioner is also new. There is also a drying rack in the toilet, which is very useful. The room has a refrigerator and tea bags. The only downside is that the curtains only block out half of the light (? So it's a little less private. Hygiene: Cleaned very clean every day Environment: Very close to the train station, turn right and walk a few steps. It's also very convenient nearby. There is a supermarket downstairs. There are many Chinese restaurants around, and you can walk to various attractions. But because it is near the train station, there are sometimes teenagers screaming at night, which is quite annoying. Service: A very socially friendly hotel. The front desk is only open in the morning. When we arrived at night, we registered the information online in advance. The hotel sent us the check-in information for self-check-in. We didn't send the information on the morning of our check-in day, so we were a little anxious. Fortunately, Ctrip helped to call for consultation and sent it immediately. There are two doors in front of the room, both of which are password locked, which is safe. You have to climb one floor. There is an old European elevator that we didn't dare to use. We basically didn't see anyone in and out of the hotel. When checking out, just give the key to the lady at the front desk, and you can store your luggage.

The room is very clean and tidy, the decoration is very style, the facilities are complete, very good