Guest User
April 15, 2024
We booked this hotel for a two day stay whilst traveling to Florence, attracted by the tempting pictures on the website. Unfortunately, the reality turned out to be disappointingly different. The building depicted in the beautiful photos turned out to be dated and isolated, far from the amenities of the main complex. The entrance to the building was on a less traveled road or in an unsightly courtyard, which compromised safety and comfort. The breakfast room, which served as an entrance and corridor, was right next to the rooms, causing a constant disturbance. The rooms were extremely noisy and we were tormented by noises from families in the next room until late at night, despite the doors being closed. When we asked at the reception about a possible cancellation or an overnight stay, we were coldly rejected. We had to pay the full amount, even though we left frustrated after one night. Overall, our stay was a big disappointment and we certainly cannot recommend this accommodation.
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