MrGeoffStewart
August 21, 2024
Dear Villa San Michele, My wife, daughter, and I recently visited your establishment to explore the possibility of returning for a meal or a stay. As seasoned travellers who have frequented many five-star hotels, we were taken aback by the unprofessional and unwelcoming reception we received. First Impressions Matter: Belmond, unfortunately, missed the mark on this occasion. First impressions are crucial, and our encounter left much to be desired. GM Reputation: I had heard positive things about the General Manager, Sofia Peluso however, our experience made me question whether those accolades were warranted. Unpleasant Greeting: One of the three staff members at the entrance questioned our presence, displaying an obtuse attitude. Despite explaining that we were local guests, we felt unwelcome. The situation resembled a scene from the movie “Pretty Woman.” Mixed Signals: After some “discussion,” we were begrudgingly shown to a garden terrace. However, the staff’s lingering stares and the shocking initial greeting prompted us to leave prematurely. Impactful Encounter: Our brief visit left a lasting impression. I felt compelled to share this review, as professionalism is integral to a memorable hotel experience. Recommendation: For those seeking true five-star treatment, I recommend trying Villa Fiesole. Their staff sets a standard leagues above what we encountered here. Thank you for considering our feedback. Best regards, Geoff Stewart