Ece Marina Suit

I booked based on good reviews but ...... The apartment seemed ideal looking over the harbour at Fethiye. It also has excellent reviews. I booked a 'deluxe' suite at this apartotel and was offered the opportunity to 'upgrade'by ***********. I contacted the hotel and specifically asked them what benefit the upgrade would offer. They said the apartment booked was on the second floor and the higher priced apartment was on the third floor.i upgraded to a 'superior' suite. When we arrived I was told the apartment was on the first floor. I explained the apartment I had booked was on ta higher floor but was told the hotel was 'fully booked'. I reiterated the fact that I had booked many months earlier, and had upgraded to be told I had the 'same view'to which I pointed out that they had told me the more expensive room was on a higher floor. I was then told the room was unavailable due to 'water damage'. I have now been told I can change my room tomorrow but sadly the first day of my holiday has been spoilt as I cannot unpack and settle in. I hope my booked room will be available tomorrow but await further excuses. I have tried to contact *********** but sadly the WiFi signal is too poor ro enable contact. I just hope things are resolved tomorrow but beware "upgrading' as you will just spend money for nothing. I thing the worst bit is that I was treated as if I was in the wrong. These sort of things ruin holidays. And BTW they say the Turkish system is that the first floor is called the 'second' floor etc, althouh this was not the case with my hotel in Istanbul.

it is very poor that a deluxe suite has NO windows except a few that have a wall within 6”. this is not acceptable and should be shown on the description. Decor was nice, staff spoke little English and hot water supply eccentric. This would have been ok but lack of window made stay unpleasant