Orka Boutique Hotel

Very good service

During my recent stay at Orka Boutique Hotel, I encountered numerous service failures that significantly detracted from my visit to Fethiye, a location I had limited time to explore. My scheduled check-in at 14:00 was delayed without justification, despite my early arrival at 13:30. The front desk was unprepared, and I was instructed to return at 15:00. Upon my return, I was further delayed as the room was still not ready, prompting an additional wait after intervention by my booking platform, Trip.com. When I finally accessed the room at 15:30, the conditions were unsatisfactory: the bathroom floor was soaked, the kettle was broken, and the linens and desk surfaces were unclean. Despite reporting these issues, the hotel's response was inadequate. The manager offered only a re-cleaning of the room and disclaimed responsibility, attributing the mishaps to inexperienced staff rather than systemic issues within the hotel’s operations. Frustrated by nearly a half-day's delay, I decided to switch hotels and sought a full refund, which the hotel manager regrettably declined. This decision disregarded the considerable inconvenience caused and reflected a troubling indifference to guest satisfaction. After my departure, further attempts by Trip.com to obtain a refund from the hotel were unsuccessful. The manager's refusal to address the issues substantively not only compounded the initial grievances but also demonstrated a profound failure in customer service. As a seasoned traveller who has visited numerous countries, I have rarely encountered such a dismissive attitude towards guest concerns. This experience at Orka Boutique Hotel stands out as the epitome of service failure, highlighting a significant need for managerial accountability and improved customer care. Prospective visitors should be wary of this establishment, as my experience indicates a severe disregard for guest convenience and satisfaction. Moreover, the hotel is situated in a bustling urban area, both in front and behind, which greatly detracts from the peaceful, quiet environment typically desired for a holiday. Despite its ostensibly prime location, the constant noise significantly undermines the potential for a relaxing stay. Additionally, the facilities at Orka Boutique Hotel leave much to be desired. The reception area is particularly inadequate, confined to a mere 10 square meters with a small window and no seating available. Guests are forced to stand while waiting to check in, which, coupled with the apathetic demeanour of the front desk staff, further diminishes the overall hospitality experience. This lack of basic comforts and poor customer service at the reception starkly contrasts with the expectations set by the hotel's promotional materials, highlighting a significant shortfall in both amenity provision and guest treatment.

Great location . Great views . Great staff . Nice room with fridge , tea coffee facilities and TV. Shower was cold but probably a solar thing as it was early March . Staff were great and I would definitely stay again .