Villa Margherita Residence

I was disappointed. Honestly, the gardens are quite lovely, and the space is so unique. The pool, and guest lounge area have a lovely ambience too. Disliked · Sadly, it was not good value for money. The staff seemed aloof, not welcoming. Yes, there is a language barrier, with the reception staff having very little English, and us having no Italian, (we only speak English, French, Flemish, Bahasa, and some Spanish). We weren't given any information about the hotel at check-in, or any time after then. The wifi was not working when we arrived, but we also were not told that the wifi (when it does work) only works in the guest lounge area. In the blurb here on Trip Advisor it doesn't indicate the wifi is only available in one small area, either. Mobile data signal was sketchy. We were not given a wifi password and it was only when I was in the guest lounge (trying to find a data signal) and saw a staff member to ask if the wifi that popped up did belong to the place, and what was the password. This was the same staff member who had checked us in an hour or so before, knowing he hadn't told us anything about the wifi except that the internet wasn't working at the time. I am working while travelling, and needed access to the internet not only for work, but for future accommodation bookings. Having to take the computer to an outdoor pavillion (guest lounge) in 40 degrees heat, with no fans and my glasses fogging up was really untenable. I imagine it would also be annoying if it were raining. There seemed to be a bar/drinks area in the guest lounge, but we had no idea of the prices, or when it was open. It just wasn't communicated to us. And the only reference to it was a closed shed with some drinks written on a blackboard outside. In the Trip Advisor blurb, under facilities, it says "Pool Bar", but we certainly did not experience that. On a further note, there is such a wasted opportunity where they could have had a bar and coffee and some paninis available at lunchtime for the guests staying, as well as those visiting the garden. As it was, we were out in the boondocks with nowhere around to buy food or drinks. Our two bedroom accommodation was nice, but basic. The only power points in our room were for the 2 bedside lights, so if we needed to charge our camera batteries (again, for work), we had no bedside light. The toilet paper is just cheap squares like you find at a public school. We had no soap at our basin. Things were chipped, damage to walls, just little maintenance things which don't matter at all if we were paying half of what we did pay. No tea towel and no hot water tap in the kitchen, so difficult to wash anything up. No laundry facilities. The flat screen TV referred to was a computer monitor size flat screen TV perched on top of the refrigerator in the kitchenette. Not quite what we pictured. I was very disappointed. This cost almost $500AUD per night, so it was a bit of a splurge on my 2 month trip, but compared to everywhere els