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My wife and I stayed at this Hotel at the start of June 2023 for 5 nights. I cannot be more complimentary about the service we received from reception staff, breakfast staff and the two 'managers'. My wife has limited mobility and would use a wheel chair. Everything possible was done to make her stay as full as possible and our lovely room, at the front of the hotel was full of tech and extremely comfortable. Not a beech hotel but a glorious city break base, and Faro has more to offer than you might think. Many thanks to Ricardo and his team. Apologies if spelling is not perfect.

ALAMEDA EXCLUSIVE HOUSE Google review summary Reviews aren't verified 4.2 214 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Google doesn't verify reviews from other travel sites. To see review policies, visit their site. Reviews Search reviews Lily 1/5 just now on Google Recently stayed at this property with my husband. When we checked in everything seemed okay until we got to our room. The room was way smaller than what was shown in the pictures on ***********, for the type of room we booked. They definitely gave us a smaller room than what we paid for. Apart from that, 4 (!) lamps in our room were broken and hanging loose from the wall and ceiling, exposing the electrical wires. The bathroom had mold in it, the showerhead was broken and the cup provided in the bathroom wasn't clean at all. We went to the front desk the same evening. The owner told us she didn't know about this (we later found out they just didn't care). She told us she could call maintenance the day after. They didn't have any other rooms available. And we had to come back again the day after. She didn't seem to wanna help us/care at all. The next day we talked to this other member of staff who offered moving us to one of their other properties in the city. She asked us to come back again the next morning. The next morning we spoke to someone different again about us being moved to the different property. Suddenly there was a different room available in the same property. When we got to the room we came to the conclusion that this was the room type we actually paid for. We also found out that they put new people in our old room without fixing anything. Overall the service was very disappointing and we weren't the only ones with problems. We also overheard other guests complaining at the front desk. The hotel also didn't offer any breakfast service even though they do mention this on ***********. The rooftop bar also wasn't open and there wasn't any other food or drinks service provided apart from a communal hostel kitchen. The rooms don't have hotel basics like a mini fridge, a safe and a kettle for tea. You can definitely get a better room somewhere else for a better price.

We stayed here for one night as it’s close to the airport and meant that we could explore a bit of Faro before we left Portugal. It’s in a really good spot, close to the marina and the hotel was easy to find. Rooms are very clean and provide all the amenities you would need, including really good air conditioning!

My stay at Roots Hotel in Faro was absolutely delightful, and I can’t recommend it enough. The location is unbeatable—just a short walk to the Marina, the main train station, and the iconic Bone Church, making it the perfect base for exploring the city. Even before check-in, the exceptional service began. The staff kindly offered to store my luggage free of charge, which made my day so much easier. Every staff member I encountered during my stay was incredibly kind, professional, and welcoming—they truly made the experience special. The hotel itself is stunning, with beautifully designed apartments that feel both luxurious and comfortable. My apartment included an amazing balcony area with breathtaking views—it was the perfect spot to relax after a day of exploring. The free coffee available throughout the stay was another lovely touch, and it was genuinely great quality. Breakfast was served from their charming breakfast box for just €10, and it was incredible! Packed with delicious items, it left me completely full and ready for my journey home. Roots Hotel perfectly blends style, comfort, and outstanding service. If you’re planning a trip to Faro, don’t hesitate to book here—I’ll absolutely be back!