Family friendly Hotels in Laredo

I had an overnight stay on Friday, January 12, at this location on Santa Ursula Avenue in Laredo. Since I travel a lot and stay at many different Marriott brands all over the south central US, I felt it necessary to share my experience at this location. First off, I want to start with a couple things that are positives: the morning staff on Saturday, January 13, was extremely friendly and helpful. The kitchen staff was also very good, and my breakfast was excellent. The bed was also very comfortable in my room, and the room was very clean. Now, for some things that were not positive: When I first arrived for check-in just before 6PM on Friday, I stood at the front desk for several minutes before I was acknowledged. The young lady that was on staff walked through the back office hallway a couple of times passing the front desk, and never acknowledged me. I finally had to hail her. Upon check-in, she did not give me my free breakfast card (part of my reservation)… I had to get that from the morning staff the next day. When I asked her what side of the hotel my room was on (because I like to park near the exit door), she did not mention that that access door on the north side of this location does not work allow entry, even though there is a card scanner there. That was highly inconvenient when I tried to re-enter that north access door with luggage, then having to walk back to the front of the hotel. After traveling all day, I decided to use fitness center, but when I walked in, there was a dead roach on the floor next to the towel cabinet and the water cooler. Suffice to say that I did not work out. That dead roach was still there when I went into the fitness center 12 hours late The hot water in my room was very sporadic in the shower, and the sink in the bathroom is mislabeled; it has to be set for cold for the hot water to come out. The bath towels were threadbare at best; the gym towels looked luxurious by comparison. I have never seen such thin bath towels in any Marriott location. The electrical outlet (next to the side table by the couch) did not work when I plugged my iron in. It kept shorting out the lamp on that side table. Lastly, I requested and was granted late checkout for 2PM. However, when I got back to the room just before 1 PM, the cleaning staff had already been through my room: all the bedding was on the floor and the door was ajar. Fortunately, no one had touched the lunch I had in my fridge. I do admit to being a bit finicky when I travel, but I spend over 100 nights away from home every year (the majority in Marriott-branded locations), so my standards are extremely high. After this stay, it is my opinion that this location does not measure up to the Courtyard by Marriott standard that I have come to expect after more than a dozen years traveling throughout Texas; if this had been a multi-night stay, I would’ve cancelled the reservation after one night and gone somewhere else.

Really enjoying my stay.

My stay started with very nice weather and than the nice location exactly by the mall. Enter the Hotel and you will feel so welcomed from the front desk staffs. The will give 100% information and then for relaxation clean rooms. On top of it. Out door pool.

Everything excellent and frendly staff, perfecto location on front mall del norte to 10 minutes time to the airport

Everyone who works at this hotel is very nice, friendly, and helpful. They sent a shuttle to the airport to pick me up, even though I arrived late. There are some nice restaurants nearby, and the hotel offers both a decent breakfast and a social hour with drinks. Rooms are clean and spacious. I would recommend staying here if you're spending a few days in Laredo.

The room was clean, and A/C and Wifi worked. Lots of good food choices within walking distance, although to get to the ones on the opposite side of the freeway, you have to walk a ways south to the underpass. It is next to I-35, but the traffic noise wasn't noticeable. There were some people yelling in the parking lot around 11 PM. I phoned the front desk about it. I don't know if they actually did anything about it, but the yelling did stop. I was pleasantly surprised that they have a free shuttle to downtown Laredo.

Breakfast has nothing to eat, the room is large, but the lighting is not enough, personally feel that the price is not worth, Ctrip.com is still very accurate on the hotel, the next time you will choose a higher score

After flying in from Canada to San Antonio then driving to Laredo TX. Got here at 2 am and asked the clerk if I checked in was I going to pay for the prior night. Or would I be able to check out the next day at check out time and was told that I could. But then in the evening they called me to pay for another night. I know that hotels don’t check in till the afternoon. But I asked and the clerk was ok with that. Just saying if you agree with deal the guest asked about you should honor that deal.