Family friendly Hotels in Albuquerque

We booked a King suite for 2 adults and 1 child and were put in the “Tower” area Rm#391 of the Hotel. The parking lot for this area sits behind a vacant commercial building that has some sketchy looking people hanging around, Drugs? ************? Homeless? were our first thoughts, the chain link fence that divides the properties is leaning over in spots giving the appearance that it has been climbed over several times and there appeared to be several vagrants in the area on the streets. We booked here for the use of the hottub which was not working and was told that the jets quit working the night before, which I have my doubts as this property is in desperate need of attention from the maintenance department. The outdoor lock of the tower building that you need your key card to enter is damaged and loosly hanging on the wall and the key card would not open it. Upon not being able to enter and reporting to the front desk they were already aware and said that it can be very temperamental. So we had to enter through the lobby and walk through “the maze” to get to our room. The walls throughout the property have several areas that need attention to cover the damaged paint that lend to the appearance of an old, tired, run down hotel. The sheets on the bed appeared clean. But the room itself needs attention. The bathroom ceiling was badly water damaged with pieces hanging down that was covered up with paint and deep scratches on the wall above the toilet. The corners of the floor in the bathroom need attention as they are collecting dirt and debris. The carpet in the bedroom is very old, loose and rippled creating a tripping hazard. The window sheers had two large vertical tears and several burn holes. The wall paper is separating in several areas and peeling away from the wall most notably in the upper corner of the bedroom. There were no visible outlets or charging stations near the bed. While searching for an outlet for my husband’s bi-pap machine we accidentally pulled the the very heavy oversized headboard off the wall thinking it would move with the bed. The headboard was only attached with two small screws that were easily pulled out of the wall. We immediately called the front desk to alert them of the accident. (Apparantly we’re not getting back the $100 deposit) The kitchenette area of the suite has very worn out cabinets, the vinyl flooring sounded and felt sticky when walking on it. There was a table in the suite but no chairs to sit at. There was no bedding or pillows in the closet for the sofa bed (we fell asleep and our 17yo daughter didn’t realize she could open the sofa bed even though she was told; but a pillow and bedding in the closet would have helped. Overall very dissapointed with the 1 night accomodations at the “Resort” rate of $463 +$100 deposit. This property appears to be an old Holiday Inn Suites that had some new paint slapped on it and they called it good. Would not recommend this property and will NEVER stay here a

The parking lot is large, open-air and free. The room is large, but the decoration is rather old. The overall service is good. It is located on the outskirts of the city. There are many restaurants nearby and it is safe.

I really enjoyed my stay at this property, and was pleasantly surprised by the comfortable accommodations and amenities. It was convenient to check in via the Hilton Honors app and use the digital key system to access the hotel and room. The King suite was surprisingly spacious, with the bedroom separated from the living room/kitchenette. Everything was clean and well-maintained. The kitchenette was stocked with coffee maker, microwave, fridge/freezer, a few place settings, some utensils, and two cooking pots. The living room sofa was comfortable. Bed and pillows were also comfy. HVAC system worked well. There were enough outlets and some USB charging plugs. My only room complaint was low water pressure in the shower (possibly a water-saving feature). The hotel was fairly quiet. My room was on the side of the property facing Cutler Ave, and there was no traffic noise. Just occasional noise from other guests. The lobby and breakfast area were inviting. Coffee was always available in the lobby, which was a nice touch. The complimentary breakfast had a wide array of items, and even some local favorites like green chile stew and tamales. The hotel is in a fairly quiet area that felt safer than other parts of town. There were warnings about not leaving valuables in cars, but no overt problems. The hotel is conveniently located near a large shopping center and many restaurants. There is a Trader Joe’s within close walking distance. There is even a cat café close by. Most Albuquerque attractions and the airport were a 10-15 minute drive. Sandia Park is about 30 minutes.

I thought the location was great. Downtown is relatively slow moving but it seems create easy access to the rest of the city. The rooms are relatively basic I got to experience the ones with an updated bathroom and the ones without. The gym is very lackluster and the pool is even more so. Staff is hit or miss. Some people were kind and attentive, others were not. There’s definitely construction going on so there are the sounds of that happening throughout the hotel. Other than that there’s not much more to tell. Nothing that really stands out in a negative or positive way.

The grounds and ****** were very nice. However, the music in the ****** was just a bit too loud. Heard someone else complain about that too. The hotel room was quiet, spotless, and absolutely beautiful. Nice touches all around.

Robert was very friendly and helpful. He was great with our elite status. He let us know pool and restaurant times with out being prompted. He is very good at his job, IHG has great employees most of the time and guest service is phenomenal much like this stay!

Both my wife and I got massages from Kyle today, and we both raved about how great it was for 10 minutes when we saw each other after comparing notes. He was communicative and wanted to know what we were after up front, and absolutely delivered a wonderful and customized experience. I don’t get a ton of massages, but this was as good as I’ve gotten anywhere, from Hawaii to Texas, and the work he does with warm towels made it my favorite I’ve gotten period. When you book an appointment the desk asks if you’re comfortable with a male provider up front, and if it’s Kyle you should absolutely say yes. He’ll treat you wonderfully, considerately, and he’s outstanding at his craft.

Did not stay at the hotel. Learned at check in that they do not serve Albuquerque residents. I was upset to find out this information after I had made the reservation and driven to the hotel. The clerk was kind enough to cancel the reservation that was made through a third party app.

This was our home base for three days, and it fit the bill perfectly. It's well-placed for exploring downtown ABQ, and close to the freeway for quick day trips to the surrounding environs. Since they were booked solid, we had an ADA room which was (by necessity) ENORMOUS! The only downside one might find with this room is the lack of a bathtub. The shower is designed for wheelchair accessibility, but that means it is also huge, with a folding chair and a flexible spray nozzle. The staff was friendly and efficient, the parking is fenced, and breakfast is hearty enough to get your day started on a high note. I would have no problem staying here again.