Hotels near Falkirk Steeple Heritage Centre, Falkirk

Hotel looks fine from outside, good location for town centre. Staff friendly enough.The room which we paid £103 the night was a small double, very dated, bedding was clean, bed comfortable, clean white towels. The room was filthy, dust on vanity area, unclean coffee cups, dust rolled off the bedside table, windowsill, tv, and a ledge above the bed. Walls marked and dirty, skirtings thick with dust, mirrors not clean. Shower was powerful, but over the bath, with no slip mat( I slipped coming out and hurt my leg! A half used shower gel was still on shower holder. But reasonably clean bathroom. Cleaners knocked on door at 9.10 am and asked if room was vacant! Breakfast buffet style, descent enough.

Our first impressions of the Inn were positive when we were welcomed by a very friendly, professional and cheerful person on reception called Charles. His attitude was indicative of that of all the staff that we encountered - what a friendly and welcoming bunch of people. Nothing was too much trouble and we were left with the impression that we only had to ask if we needed anything. We had a room at the rear of the hotel on the first floor. The window does open and we had plenty of fresh air if we wanted. The room was clean and comfortable and well appointed for the price that we were paying. We were told in our pre-arrival material that our room would not be serviced during our stay unless we asked. I am happy with that and when we asked for clean towels on the third morning, the staff went beyond that and gave the room full service; as I said above - just ask. It was disappointing to find out that the pub next door was closed but we were told before we arrived and were able to make alternative arrangements. Breakfast was excellent value. A full cooked breakfast with good quality products was available. If you wanted anything that was not on display - such as poached eggs - you only had to ask and the lovely staff would deliver for you. The continental breakfast choice was also very good. Overall excellent value for money. I understand that the pub next door has been closed for evening meals as part of Whitbread (I think) national strategy. A great pity that they have felt the need to do that because these Inns really benefit from the full package. The inability to take an evening meal at the next door pub detracts from the overall experience.

The staff are excellent, very friendly and ensure your stay is enjoyable. The rooms in the hotel need updating; I would not choose to stay at the hotel again due to the rooms being quite basic for a 4*, and no safe in the room either. The restaurant area is nice. The bar area could do with an open fire, which would be in keeping with the property and, due to the bar's location can be quite cool. I found the lockers difficult to use; there are no instructions when trying to use them, only in the reception area. I did ask someone to show me, but they were too busy apparently, so I asked another customer to help me. There was no concession for late checkout on New Year's Day; however, upon request, this was granted. You also have to book for breakfast; therefore, on New Year's Day, I had to get up for 9 am to go down to breakfast, which was not ideal. I had paid for the trip online when I booked; however, when I came to checkout, I was charged the full amount again and was informed that there was no log that I had already paid, but when we arrived and checked in, it was acknowledged that I had paid, it was a good job that I had the email displaying that I had paid. Upon further investigation by the hotel, it was noted that I had paid. I thought that I had read somewhere that there was an option for a set menu for NYE, but al a carte was still an option however this was not the case. The food was ok. The stay was made better due to the friendliness of the bar and restaurant staff, all credit to them.