Kempinski Hotel Bahía

My recent stay at the Kempinski Bahía was quite disappointing, especially for a hotel that claims to be 5-star. First, the hotel and its facilities are extremely outdated, and a complete renovation is urgently needed. The lack of staffing was also apparent throughout our stay. Requests were not handled promptly due to the shortage of personnel. We arrived at 3 AM, and to our surprise, there was no one to greet us or assist with our luggage—no bellman in sight. Additionally, we had requested a king-size bed, but instead, we found two single beds pushed together, which was quite uncomfortable. At the pool, the service was equally disappointing. Not only was the quality of the pool bar poor, but we had to get up ourselves to retrieve a menu, as no staff approached us to offer one. The cocktails we ordered were subpar, and when we requested towels and mattresses, it took an unreasonable amount of time for them to be delivered. This hotel unfortunately falls short of its 5-star rating. Based on my experience, it does not even meet the standard of a luxury hotel."

Hello For our Christmas Eve and New Year’s Eve we have decided to stay in Kempinski Hotel Estepona Hotel is located near interior Estepona highway. Due to this issue while staying in the hotel and its gardens you fell completely isolated and comfortable. It is also easy to drive everywhere. Hotel is a bit old property but maintained in very good condition. It’s a truly 5 star standard. Due to my research in autumn or winter time of the year you will not find anything better with a sea view - especially while traveling with kids . There are two much more luxury hotels - Villa Paderina / Finca Cortesin - but this places are focused on golf players. I’m putting 4 stars instead of 5 stars as to deserve for 5 stars from my side it is a far way :) All in all it is a perfect property at this part of Spain . You have to know that in this part of Spain there is a total lack of properties like in Italy or southern France . No Belmond /Ritz or four seasons

Great staff attitude

Pleasant stay

Disgusting attitude from Aranthya at the spiler club restaurant. Been coming for 6 years and won't return again. Was told things like"dont come back" "Darling". Needed to get the final comment before walking off proud of herself rather than welcoming a family to their table

The hotel is beautiful. The staff are so helpful and truly a pleasure from booking to departure. My room was beautiful and I asked for a room with loungers and I received a wonderful room, so thank you. The gym is very good and the spiler beach club restaurant is a must. I found the room service menu very very limited and the Balthazar restaurant the only downside of the hotel, it has no ambiance and the food was not good at all very sad as the spiler was terrific but closed at 4.30. However the breakfast buffet was a hit with everyone,