FOUR Essen City Centre Reviews

Response from Property: Dear Guest, Thanks for your review about our hotel.We are thrilled to hear that you found our hotel clean and spacious.However, we regret to hear that the soundproofing did not meet your expectations. Our rooms are designed with double-glazed windows to ensure a peaceful stay, and we also offer earplugs for added comfort. We appreciate your feedback as it helps us to identify areas where we can improve.Nonetheless, we're glad you enjoyed our prime location, just a two-minute walk from the heart of Essen and the Limbecker Platz shopping mall.We are hoping to welcome you back in the future. All the best.Ihr Team vom Holiday Inn Essen City Centre

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We appreciate your recognition of our hotel's prime location, conveniently situated across from the mall and in close proximity to the heart of Essen. We understand your concerns regarding the furniture and carpet conditions. Our lobby and front desk areas were indeed recently renovated, and we acknowledge that some guest rooms are in need of updating. We are continuously working on improvements and your comments are instrumental in guiding our refurbishment plans. We regret any inconvenience caused by the room's appearance and want to assure you that cleanliness and maintenance are a priority, as reflected in our IHG Clean Promise.We hope that you will return in the future for a more enjoyable stay. Kindest regards,

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We take every piece of feedback seriously and strive to provide a comfortable and enjoyable experience for all of our guests. It saddens us to learn that we may have fallen short during your visit.We are constantly working to enhance our services and amenities, and we hope that you will notice improvements should you choose to stay with us again.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Ihr Team vom Holiday Inn Essen City Centre

Response from Property: Hello Shady, Thank you for sharing your experience with us. We have carefully read your comment and are deeply sorry that your experience did not meet your expectations. We understand the importance of comfort and good service, and we apologize if you found the facilities to be substandard. Please rest assured that we take this feedback seriously and are constantly working to improve our facilities and services. Furthermore, we would like to point out that the hotel is constantly updating and renovating its rooms to provide the best experience for our guests. Regarding accommodations with children, the hotel policy states that children under 18 stay free of charge when sharing a parent's room, and two children under 12 eat free of charge per adult when ordering from the main menu in the hotel restaurant. We understand your dissatisfaction with the additional charge for a baby cot, and we will review this matter to ensure a satisfactory experience for our guests. We always strive to provide the exceptional service our guests expect, and your comments help us achieve this. We hope you will give us another chance to host you and provide you with a better experience. We look forward to welcoming you again for an even more satisfying experience. Best regards, Your team at Holiday Inn Essen City Centre

Response from Property: Dear guest, thank you for choosing to stay at my hotel and for your detailed feedback! We are glad that your experience at Holiday Inn Essen City Centre was pleasant. We are glad that you appreciated our spacious rooms and modern parking facilities. Our hotel is indeed close to the Limbecker Platz shopping center, which provides great convenience for shopping and exploring the city center. However, we noticed that you mentioned the problem of shower water flow. We understand that this may affect your overall experience and apologize for it. We will pay attention to your feedback and seek to improve this aspect of our service. Finally, we are glad that you like our location, which is only a two-minute walk to the center of Essen, which provides great convenience for guests. Sincerely look forward to seeing you again! I wish you a good mood every day! Ihr Team vom Holiday Inn Essen City Centre

Response from Property: Dear Guest, Thank you very much for taking the time to review our hotel. We are delighted that your stay at the Holiday Inn Essen City Centre exceeded your expectations. We are pleased to hear that you appreciated the size of our room and the comfort of our bed. Our team takes great care to ensure our guests have a pleasant stay. However, we regret that you found the street noise disturbing. Our rooms are equipped with double glazing to minimize noise levels. For guests who are particularly sensitive to noise, we are happy to recommend rooms on higher floors or at the rear of the hotel. We are delighted that you enjoyed our breakfast with its additional offerings. Our American-style breakfast buffet is available to our guests daily, and we always strive to offer a wide selection. We are also happy to hear that you enjoyed your night's sleep. We hope to welcome you back in the future! Sincerely, Your team at the Holiday Inn Essen City Centre