mk | hotel eschborn

오래된 건물이지만 정갈하고 직원들이 친절하고 좋았어요. 아쉬운 점은 엘레베이터가 없어서 당황스러웠습니다. 그것 빼고는 좋았습니다. 가격도 저렴하고요.

My colleague made the booking at the hotel by email, about 4 months before arrival, and it went smoothly, with the note that the hotel room would be paid for in cash, which was also confirmed to us. I received the room number and a link to the late check-in by email. So far so good. I had booked a single room for 2 nights. On the day of arrival at 10:30 p.m., after a 6-hour journey, I wanted to use the late check-in, but it was the biggest disaster I have ever seen. You stand in front of a kind of "cash machine" where you have to scan a QR code, but it doesn't work. Then there was information on the entrance door saying that if the technology doesn't work, you have to scan a manual QR code, which also doesn't work and only error 404 appears. After testing a few times, I tried to call the hotel's emergency number, but no one answered, so I used the emergency bell. On the other end of the bell was a very annoyed employee from the MK headquarters, who told me to use the machine to check in and to pay with a credit card or Klarna. However, since I was travelling on business and cash payment had been agreed, I travelled without a credit card and Klarna is not used for business purposes. I told the lady at the headquarters this, but all I got was the answer "no entry without advance payment", which the annoyed employee kept pointing out. After about 30 minutes of discussion, the still annoyed employee said "I should look for another hotel. However, I will be charged for the room I have already booked because I did not check in." The employee also said "I did not cancel before 6 p.m., so I have to pay". I stressed that I ONLY wanted to check in and not cancel. After the employee again told me to look for another hotel, the employee hung up and acted as if she did not understand me when the phone rang again. In the end, I looked for another hotel for the night I was not allowed to stay in this hotel, which turns out to be quite difficult in Frankfurt at 11 p.m. Only after threatening legal action was the money for the first night credited to me in full. The second employee, with whom I was able to clarify the situation personally the next day, told me that the machine in front of the door is regularly broken and that there is a lot of trouble with the employees in the head office. Unfortunately, to the detriment of the guests. I will never stay in this hotel again and would advise anyone else who even plans to stay in this hotel to do so.

It takes a bit of getting used to, as check-in and check-out only takes place at the machine. But everything worked out wonderfully. Room a bit small but otherwise OK. Clean and quiet. Bathroom with good facilities. Free parking available directly in front of the hotel