Guest User
January 31, 2023
I made a reservation on the hotel's website (not a third-party site), only to find out when I arrived at the hotel that they had cancelled my reservation and had no rooms available. They claimed my credit card didn't work, but I had been using it elsewhere with no issues. Even so, they should have let me know they were cancelling the reservation and/or given me the opportunity to verify my card number, instead just springing it on me when I arrived at the hotel. At that point, all the other hotels in town were sold out, so there was nowhere else we could go. Eventually the front desk clerk was able to rent us a room that she said they usually didn't rent out because it didn't have a TV. We were glad to at least have a place to sleep, but angry at being put through so much stress at being told that our reservation "didn't exist" when we arrived at the hotel.