Louis Apostolata Island Resort

We booked a two-week stay at this hotel and, while there were a few pleasant moments, overall the experience did not reflect the standards expected of a five-star establishment. On our first day, we dined at the poolside restaurant, which was very disappointing. My toasted sandwich was poorly presented, while my husband’s club sandwich contained chewy, unpleasant chicken that was clearly not fresh. The chips were cold and undercooked, making the €18 cost difficult to justify. Later, I ordered a mojito at the bar which was made incorrectly with gin instead of rum. Despite the mistake, I was still charged €12 for a drink that bore no resemblance to what I had ordered. Our room was reasonably comfortable and the sea view was lovely. However, the bathroom was dated and in need of some refurbishment. Housekeeping was inconsistent throughout our stay: while the bed was made and bins emptied, little else was cleaned. Surfaces were left untouched, and on one occasion our room had still not been serviced by 2pm, which prompted us to complain. The main disappointment during our stay was the food. Across the two weeks, the choice was extremely limited, with the fruit offering almost exclusively melon and desserts very restricted. Unlike other hotels of similar rating, there was no variety or sense of abundance, which made mealtimes uninspiring. By the second week, we chose to dine out most evenings, at our own expense, simply to enjoy a better standard of food. Other aspects were also frustrating. Towels could only be exchanged at reception, which meant climbing a large number of stairs (despite a single lift being available). On our second attempt to change towels, we were told there were none available. Reception service was also unfriendly; one member of staff in particular came across as stern and unwelcoming. When we asked if we could swap our included evening meal on one day (as we would be out from early morning) for a lunch on our final day instead, the request was refused. This seemed inflexible and unaccommodating. In the restaurant, service was inconsistent. One waiter was particularly discourteous, often giving guests disapproving looks and only beginning to smile towards the very end of our stay. On a positive note, the evening bar was exceptional. The staff there were welcoming, attentive, and genuinely eager to please. The female bar manager in particular stood out — she went above and beyond for guests, was exceptionally friendly, and made fantastic cocktails. Her professionalism and warmth were a real highlight of our stay. In summary, while the location and sea view were enjoyable and the evening bar staff provided an excellent service, the overall experience was let down by poor food quality, limited choice, inconsistent cleaning, and unfriendly service elsewhere. For a hotel presenting itself as five-star, it fell far short of expectations, and we left feeling disappointed.

We have recently had a fabulous two weeks holiday at your resort we cannot say enough for how well we were cared for and made to feel extremely welcome. Our room was perfect and I've never had such a big balcony it was so lovely to sit out and look out over the sea (we were in room 708), Dimos the Metre runs an extremely efficient restaurant and it was totally faultless. The staff were amazing and everyone deserves to be mentioned but for now I would like to say Niki Foros on reception from the moment we arrived (at 9.30 p.m.) he ensured that we just left our cases with him and to go straight down to the restaurant before it closed and he rang them to say we were on our way - he continued to be helpful for the rest of the holiday. As I said everyone in the restaurant were great and a credit to Dimos and the hotel itself. Fotini the waitress was so sweet and never stopped helping people which she did quietly and discretely. Now onto the cream of the cream George our waiter - wow he was amazing as he looked after us continuously and he was so friendly (whilst being professional too). Now onto the cutest member of staff .....the little ginger kitten who welcomed everyone who came into the restaurant - I was so tempted to put him in my suitcase as he was adorable 😄 We will be returning to this awesome hotel, with amazing staff and if you could thank them for making our holiday perfect. Yamas

My experience was excellent at the Louis Apostolata Spa Resort. The Staff was really nice and helpful. Starting with the Director of the Hotel to the Metre at the Restaurant Dimos (one of the nicest persons you could meet & always smiling & making you welcome) to the Staff at Reception: Nikiforos (such a nice & efficient boy), Maria (such a nice girl), all of them to the people working at the Restaurant (very friendly & helpful). I had such a lovely time at the Louis Apostolata Spa Resort. I was feeling like at Home. Many thanks from the bottom of my heart.

This was our third time back (last visit 2021) and once again we had a fantastic stay. If you’re looking for a chavvy atmosphere, fighting for sunbeds, loud music, English breakfasts and no movement beyond the pool bar – this isn’t the place for you. But if you want warm service, stunning views, good food and a relaxed Greek holiday, you’ll love it. 1. Staff The staff are the heart of this hotel. Friendly, welcoming, and genuinely can’t do enough for you. Many of them are working from breakfast through to dinner most days – how many of us do those hours with a smile? They really deserve credit, and a tip goes a long way in showing appreciation. As with anywhere, you get back what you put in re service. Basically, don’t be an A hole. 2. Food & All-Inclusive Fresh, varied and plenty of healthy options, with some excellent desserts too. The buffet changes each night and repeats weekly, which was perfect for our 10-night stay. Breakfasts had everything from fresh fruit and yoghurt to omelettes, pastries, cheeses and hot dishes. Lunch and dinner were always plentiful, with grilled fish, meats, Greek dishes and lighter options too. We stayed all-inclusive and are so glad we did. All meals, drinks, pool snacks and even an afternoon ice cream were included. The local drinks were absolutely fine — and yes, cocktails were included too! It was great value, and while we did eat out a few times in Skala, having everything on hand at the hotel made life so easy. If you need food with pictures to choose from, maybe not for you – but my 11-year-old had no issues at 3. Location Yes, it’s up a hill – but that’s why you get those amazing views. You can’t really walk anywhere in the evening, but taxis are cheap and easy. We even walked to Skala beach one morning (about 4km), which was a lovely way to see the coastline. 4. Steps There are stairs, but also lifts and buggies for those who need them. For us, no problem. If you can’t manage 50 steps, that’s not the hotel’s fault. 5. Pool Huge, with beautiful views across the sea, and loads of sun loungers. We never once had to rush down or fight for a spot. And if you’re the type who reserves a lounger all day and then disappears – honestly, grow up. 6. Sea Swimming & Snorkelling One of the best-kept secrets is the little sea swimming area down below the hotel. Steps take you straight into the water – crystal clear, calm, and perfect for snorkelling. We saw so many fish and loved our early morning swims. If you’re someone who enjoys the sea as much as the pool, this is a huge highlight. 7. Entertainment Lenny and Peter work hard and bring a lovely energy to the place. They’re not pushy – no pressure to join in – but if you give something a go you might actually enjoy it. The evening shows and activities were light and fun, and never intrusive. 8. Spa & Gym I had a lovely massage at the spa – really relaxing and well worth it. The gym is basic but functional, with cardio machines and weights. Perfectly fine fo

Couple in 50s. From the moment we arrived there was nothing to complain about. The food was great loved the soups, all meals and pool bar food, pizza was spot on. And yes there is a lot of steps but we managed them, down to the pool, up for dinner and evenings at the bar. The beach is a bit of a walk down and a steep walk back, it's not a beach as you would think as it's only a bit of concrete landing in to the sea. The sea is clear warm and great. The free bus to skala is great only during the day. But taxi is only €8 the beach here is good and there is plenty of shops and restaurants. The only down side was you can't walk any where from hotel , our room was great with spectacular views all in all a great hotel , staff and entertainment guys were great would definitely return

Behind the stunning views lies terrible food, lazy housekeeping, and staff who couldn’t care less — not 5-star by any stretch. The only 5-star feature was the view from our room, which was stunning. Everything else fell far short. The food was awful. Both breakfast and dinner were buffet style, but even for buffet food it was poor, we ate out most nights. The pool bar menu wasn’t any better, some of the worst food I’ve ever had in Greece. Staff were friendly but hopeless. Forgetful, slow, and uninterested. Ordering a drink felt like chasing down a taxi. On three nights we sat at the rooftop bar and gave up after being ignored—the staff just stood around chatting. Service was worse than I’ve had in 3-star hotels. Housekeeping was lazy. Sheets were often just remade, not changed. The balcony was cleaned once in 10 nights. Bathroom bin often left full. Nowhere near 5-star standards. Maintenance was ignored. Two hallway spotlights were out for our entire stay despite asking three times. Aircon only fixed after repeated phone calls and visits to reception. Entertainment was dreadful. Every night at 9:30pm sharp the same kids’ disco blasted out until 11:30pm. Songs on repeat (Baby Shark every night). We were in a room below and the thudding made it impossible to sleep. Complaints were dismissed. It felt more like a cheap holiday park than a luxury hotel. The convenience store was overpriced—at nearly €4 for a chocolate bar or bag of crisps—and opened at random hours. Nearly double than anywhere else in Kefalonia. Another sour note. Kefalonia itself is beautiful and we made the best of our trip, but this hotel was a huge disappointment. We won’t be returning.