Brown Eilat Hotel

Diesel hotel have great customer service very clean. We will definitely come visit next year thanks

Disgraceful Conduct, Appalling Service – A Shameful Experience! We never expected such a humiliating experience after choosing to return to this hotel for the third time. All our positive memories from previous stays were erased in one weekend of neglect and shocking mismanagement by the hotel’s management. The hotel itself is rundown and poorly maintained – an unbearable sewage smell rises from the shower and air conditioner, the balcony deck is peeling, room service is limited, there is no cleaning on Saturdays, and guests are expected to replace their towels at the reception themselves. But the worst incident happened on the day of our departure. Before the official check-out time (12:00 PM), hotel staff entered our room without permission, threw all our belongings in the trash, and prepared the room for the next guests—while we were still officially staying at the hotel! When we returned and discovered that everything was gone, we approached the management—only to be met with disgraceful responses. Instead of taking responsibility, they called me a liar, claimed there was nothing in the room, and said, "The housekeeper saw you leave, so they were allowed to enter." When we demanded to know how all our belongings had simply “disappeared,” the answers we received were shameful: "There was nothing in the room," "You’re lying," "The room was empty." But when we mentioned that we had recordings, suddenly they "remembered" and returned our belongings—after finding them in the trash! And it didn’t end there. The attitude of the management was disgraceful. The manager spoke condescendingly, disrespectfully, and with complete disregard for us—even knowing she was being recorded! There is no justification for such behavior in a hotel that claims to respect its guests. To be fair, the hotel staff were kind and tried to help, but when management treats guests this way, no good staff can save the experience. Shameful service, total irresponsibility, and sheer disregard for guests. We will never return and will certainly not recommend this place—stay away!

Amazing Hotel, Amazing Staff Beautiful hotel with amazing staff. I would like to thank Anchal and Shay who work at the front desk, for their outstanding service. Each time I stay, they really go above and beyond to provide an excellent experience. 20 out of 10 stars :). Amazing :).

Brown Eilat is king! Everything about Brown Hotels is customer centered and totally lovely. They have super kind hosts and complimentarily little surprises! Loved every minute!