Brown Eilat Hotel

As a frequent business traveler with over 30 years of experience staying at hotels around the world, I can confidently say this was one of the most frustrating and unprofessional stays I've ever had. What was marketed as a boutique hotel under the reputable Brown Hotels brand turned out to be a misleading and chaotic experience that fell well below basic hospitality standards. The room itself had a loud, faulty air conditioner and, more disturbingly, my privacy was blatantly violated. Despite displaying a "Do Not Disturb" sign, I was woken up by a call from the front desk demanding to speak about an internal mistake related to breakfast – a breakfast that was clearly included in my prepaid voucher, yet was initially denied to me. I was made to feel like I was trying to scam my way into a meal I had already paid for. To make matters worse, the hotel’s staff tried to shift the blame to the booking platform, rather than owning up to their error. The manager’s response was lackluster, with no real apology and an insulting offer of a partial discount instead of honoring the original agreement. The final insult was learning – too late – that the hotel is no longer truly part of the Brown Hotels chain, despite how it is still presented on booking platforms. This kind of misrepresentation is deceptive and unacceptable. In short: poor communication, disrespectful treatment of guests, refusal to honor confirmed bookings, and a glaring lack of professionalism. Save yourself the trouble – there are far better places to stay in Eilat.

Our experience was in november 2023 but it was horrible and we still never got any response from Brown about it. I booked this hotel mainly because it offered a pool, sauna, massage and free bycyle rental services. Once we arrived we were excited to use those facilities only to find out that they were not there and never had been according to the front desk. They only had a small pool and the people who worked there laughed at us when we asked where the sauna and hottub was. What shocked us the most is that the little booklet they left on our desk in our room even said we could use those facilities. When we wanted to file a complaint the front desk told us to call customer service, and customer service told us to speak to the front desk. no one helped us. Never going to any Brown hotel again.

Disgraceful Conduct, Appalling Service – A Shameful Experience! We never expected such a humiliating experience after choosing to return to this hotel for the third time. All our positive memories from previous stays were erased in one weekend of neglect and shocking mismanagement by the hotel’s management. The hotel itself is rundown and poorly maintained – an unbearable sewage smell rises from the shower and air conditioner, the balcony deck is peeling, room service is limited, there is no cleaning on Saturdays, and guests are expected to replace their towels at the reception themselves. But the worst incident happened on the day of our departure. Before the official check-out time (12:00 PM), hotel staff entered our room without permission, threw all our belongings in the trash, and prepared the room for the next guests—while we were still officially staying at the hotel! When we returned and discovered that everything was gone, we approached the management—only to be met with disgraceful responses. Instead of taking responsibility, they called me a liar, claimed there was nothing in the room, and said, "The housekeeper saw you leave, so they were allowed to enter." When we demanded to know how all our belongings had simply “disappeared,” the answers we received were shameful: "There was nothing in the room," "You’re lying," "The room was empty." But when we mentioned that we had recordings, suddenly they "remembered" and returned our belongings—after finding them in the trash! And it didn’t end there. The attitude of the management was disgraceful. The manager spoke condescendingly, disrespectfully, and with complete disregard for us—even knowing she was being recorded! There is no justification for such behavior in a hotel that claims to respect its guests. To be fair, the hotel staff were kind and tried to help, but when management treats guests this way, no good staff can save the experience. Shameful service, total irresponsibility, and sheer disregard for guests. We will never return and will certainly not recommend this place—stay away!

Very good

Brown Eilat is king! Everything about Brown Hotels is customer centered and totally lovely. They have super kind hosts and complimentarily little surprises! Loved every minute!

Enjoyed.