Hotels in West End, Edinburgh

The hotel staff are very friendly, the room and corridors are clean and smells nice.Also, they were considerate when we have to checked out late because of an unexpected incident. Overall, it was a pleasant stay

I made my booking through Trip.com, where it was clearly stated that an extra bed could be added to our room for an additional charge of £30 per night. However, upon our arrival at the hotel, we were informed that the room we had booked did not accommodate an extra bed. Furthermore, we were told that a three-person room would incur an additional charge of £40 per night. The service is extremely terrible and I feel some kind of discrimination from some staff.

Overall I thought our stay was excellent and would stay here again. Really nice and helpful as soon as we arrived. It was about a 25min walk from Waverley Station but definitely worth the stay. Lovely fresh bright cosy room with a lovely en-suite. Great coffee machine in the room a lovely touch. Breakfast was a delicious buffet and would make anything different on request depending on how you like your eggs. Lovely stay over thank you 🌟💫

Because I stayed in Aberdeen moxy last night, I have to say that the gap is a bit. The hotel staff in Aberdeen are obviously more enthusiastic, and the facilities are better. I booked all family rooms, and the facilities are very different, which may of course depend on the geographical location.

For a Hilton brand, room amenities are so poor. It is very disappointing to hear you have to pay extra £2.50 just for a shaving blade. Location is good but parking fee is overpriced. Room is ok, amenities are not enough. Reception service varies and some are inexperienced or have little customer care. Breakfast was great actually. I was surprised to have Haggis at breakfast!

Room was brilliant.✨ Had a very comfortable sleep and rest everytime we go back to our cozy space. Location was slightly far from the centre (approx 36mins) but still managed to walk because of edinburgh's outstanding architectures, we barely noticed the distance we travelled. Receptionist was very nice as well.  Wil recommend! ✨

Enjoyed a great stay at this accommodation for a reasonable price. The rooms were very spacious and came with all the amenities expected for a comfortable stay. The staff was very helpful and catered to all our needs. The location was a bit outside the city center but was fine, just had to walk 15 minutes to the center. Overall I would definitely recommend!

This is not a 5 star hotel! I have to be honest, I have stayed in many 5 star hotels across Asia and to come to Scotland I had hoped for better. I booked this hotel for two nights with my daughter who is in her 20’s. Check in was swift and the twin room we were allocated was basic and not very big. Our room overlooked the Usher Hall and Castle. Breakfast the first morning was very disappointing. There is no buffet breakfast, only al a carte. You were to choose a starter eg. Porridge, overnight oats and then a main: full cooked breakfast, pancakes with bacon. However, all the food came together, which meant that if we’d eaten the yogurt first, the main courses would have been cold. I complained to two different servers and neither of them offered so much as an apology. To use the One Spa, you have to have booked a spa room or pay extra…definitely not worth it. This should be included for all rooms. Don’t book this hotel, there are many better hotels in Edinburgh for the same if not less money.

The service attitude of the front desk and the restaurant is generally good. The breakfast bread is well baked. The receptionist has a polite and professional smile. The room cleaning is not good. The quilt is very smelly. I guess it is because the quilt cover is not changed. Some cleaning staff will not take the initiative to replenish the tea and bottled water in the room. I asked an older white-skinned cleaning lady to replenish the tea bags. The tea bags she replenished were mixed with disgusting garbage. I can only think that she has poor eyesight and didn't pay attention. It was so disgusting that I decided to check out and move to another place.

I booked a hotel to see Edinburgh Castle, but the room was on the E floor, which was very short. The streetlight pole happened to be in front of the window. Although I could face the castle, the view was very poor. The facilities are old and the faucets are splashing everywhere. Moreover, there are very few sockets, the heating is useless, and the wind blows coldly. The winter in Edinburgh is unbearable.