Belford Hostel

The hotel and staff are great. It's a 10-minute walk from shops and restaurants. The room was secure, allowing us to leave our belongings without concern. The only downside was the bathroom; we wanted a private one accessible in the evening without going outside, but our room's bathroom was outside and shared with others.

I strongly advise against booking this hotel if you value basic customer service and fair treatment. I attempted to make a reservation through Agoda, and the app initially rejected it. Since the booking didn’t go through, I tried again using a different card, and this time it was successful. However, to my surprise, both reservations had actually been processed, leaving me with two bookings instead of one. I have now spent 96 hours trying to resolve this issue, sending emails and making phone calls to both Agoda and the hotel. Neither has offered a solution, and worse yet, Belfors Hostel has refused to allow Agoda to process a refund, despite the fact that the duplicate reservation was due to a system error. A hotel that caters to international travelers should, at the very least, have decent customer service and a willingness to help guests when issues arise. Instead, this place has demonstrated a complete lack of professionalism, zero accountability, and no respect for tourists. If they are this unhelpful before you even arrive, I can only imagine the kind of service you’ll get during your stay. There are plenty of other hotels that will treat you with respect and assist you if any problems occur. This is not one of them. Avoid it.